Mr Green Casino DK - Pelaajan kotiutus on viivästynyt.

I have won 7000,- DKK. On mrgreen, since 8 days have passed I contact them and I need to be verified. I send documents and they do not respond for a long time. Then they are not the right documents. Send more documents and I do not get a response for 4 days and then I contact them again and here they say it will take another 72 hours. I have played on the account for 15 years experienced it before it took a year before I could withdraw the amount was 16,000

Jeg har vundet 7000,- kr. På mrgreen, da der er gået 8 dage henvender jeg mig til dem og jeg skal verificeres. Jeg sender dokumenter og de svare ikke længe. Så er det ikke de rigtige dokumenter. Sender flere dokumenter og jeg får intet svar i 4 dage og så henvender jeg mig endnu en gang og her siger de der vil gå yderligere 72 timer. Har spillet på kontoen i 15 årbog oplevet det før der gik der et år før jeg kunne udbetale beløbet var 16.000

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Green Casino DK.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please clarify when was the last time you attempted to complete verification in the casino?
• Could you please specify the method of submitting the documents to the casino? (via email, via a depository on the casino's website)
• Do you have an overview of which documents were requested, which documents were accepted, and which were rejected?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas