Mr Bit Casino BG - Pelaajan valitus käsittelemättömistä ilmaiskierroksista.

One of their games gave me free spins twice worth 0.50 each, but they never happened. I have a video proof that I sent them, but a few days later they haven't reviewed the proof and it seems like they are mocking me. And the video clearly shows how the system gives them an error.

Една от игрите им два пъти ми даде безплатни врътки на стойност 0.50 всяка ,но те така и не се случиха. Имам видео доказателство ,което им изпратих,но няколко дни по-късно не са прегледали доказателствата и сякаш ми се подиграват. А на видеото ясно се вижда ,как системата им дава грешка.

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Dear toses167,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Dear toses167,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.