Mr Bet Casino - Pelaajan nosto on viivästynyt.

Dear Mediator,

I am writing to formally lodge a complaint regarding my ongoing and unresolved attempt to withdraw funds from Mr.Bet.

Despite fully complying with all withdrawal and verification requirements, my withdrawal has been repeatedly delayed and effectively blocked due to the actions of the casino’s support and verification agents. I have submitted every document exactly as requested, multiple times, yet these documents have been rejected without valid justification. In several instances, the documents submitted were precisely what the agents themselves instructed me to upload.

The communication from the casino’s representatives has been inconsistent, unclear, and demonstrably incompetent. Different agents provide conflicting information, change requirements without explanation, and reject documents without specifying any legitimate deficiencies. This has resulted in an unreasonable and prolonged process that appears designed to frustrate or prevent a legitimate withdrawal rather than to genuinely verify my identity.

I have made repeated good-faith efforts to resolve this matter directly with the casino, but these attempts have been unsuccessful. The refusal to accept valid documentation and the continued obstruction of my withdrawal raise serious concerns regarding fair treatment, transparency, and compliance with responsible gaming and consumer protection standards.

I respectfully request that you review this matter and assist in ensuring that:

My submitted documents are fairly and properly reviewed.

The withdrawal of my funds is processed without further unreasonable delay.

The casino is held accountable for its handling of this matter.

I am prepared to provide copies of all correspondence, document submission confirmations, and any additional information required to support my complaint.

Thank you for your time and assistance. I look forward to your response and a fair resolution.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sabkhan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sabkhan,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Sabkhan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru