Mr Bet Casino - Pelaajan nosto on viivästynyt.

Hello, I'm just being strung along by support. It's about my address; I've moved, but they still have my old address on file. I don't know why it's so difficult to change it and get the money back.

Hallo, werde nur hingehalten vom Support, es geht um meine Adresse bin umgezogen die alte Adresse ist hinterlegt bei denen.Weis nicht was da so schwer ist es zu ändern und das Geld auszuzahlen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Vageta,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I requested the payout on December 3rd, and since then my account has been undergoing verification and nothing has happened, let alone that I have received the money.

Am 3.12 habe ich die Auszahlung beantragt,seit dem ist mein Konto in der Verifizierung und es tut sich gar nichts,geschweige denn das ich das Geld erhalten habe

Dear Vageta,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Attila,

Unfortunately, there's been no progress with the payout yet. Mr. Bet just says I should be patient, my request is being processed 🙄

Hallo Attila,

leider hat sich noch nichts getan mit der Auszahlung.Mr.bet sagt nur ich soll mich noch gedulden meine anfrage ist in Bearbeitung 🙄

Casino Guru, please do something, I've had enough of this.

Bitte Casino Guru unternimmt was,habe keine nerven mehr für die.

Dear Vageta, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please share a screenshot of your pending withdrawal?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

Dear Vageta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru