Mr Bet Casino - Pelaajan maksu on viivästynyt.

My payout was requested on December 4, 2025, and paid out on December 8, 2025, but it was rejected by my bank and reversed a few minutes later.

I immediately wrote to support, explained the situation, and provided the necessary evidence.

Now I've been waiting for many days and am constantly being told that the team is looking into my case, but there are no results.

Over a week has passed and all they have to do is check whether the money has been refunded.

I'm at the end of my patience and want the money I'm owed.

If I continue to be put off by such reasons, I will have to take legal action, as you are required to comply with EU law.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the evidence you sent to the casino regarding the reversal of your payment at veronika.f@casino.guru? Kindly include the communication between you and the casino customer support related to this issue as well.

Please note that locating and assigning a reversed transaction to the correct account may take several working days.

• Has a similar issue occurred at this casino before?
• Have you made any successful withdrawals from this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear AFRGAMING,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru