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I made several deposits at this casino over a period of months.

Then I won €1500.

Verification is required to release these funds.

This verification is rejected daily because something is always wrong.

I guarantee that I will send you exactly the documents you need and request.

From user reports, I gather that this is a common method to prevent or delay payouts.

Some even report account deletions after multiple rejections of verification.

I am an honest player who was lucky enough to win something after months and now fear that the same thing will happen to me as to those who have had negative experiences.

I continue to try to verify my identity daily.

I would greatly appreciate any help. I hope this complaint will not lead to my account being blocked on the website.

What should I do now?

Best regards,

Gianluca

Ich habe in diesem Casino mehrmals eingezahlt über Monate.

Dann habe ich 1500€ gewonnen.

Um diese auszuzahlen ist eine Verifizierung notwendig.

Diese Verifizierung wird täglich abgelehnt, da immer wieder etwas nicht passt.

Mit Garantie sende ich Ihnen genau die Dokumente die sie benötigen und verlangen.

Aus Erfahrungsberichten entnehme ich, dass dies wohl eine gängige Methode Auszahlungen zu verhindern oder in die länge zu ziehen.

Einige berichten sogar nach mehrmaliger Ablehnung der Verifizierung von Löschungen des Kontos.

Ich bin ein ehrlicher Spieler, der das Glück hatte nach Monaten einfach mal etwas zu gewinnen und befürchte nun, dass mir das gleiche widerfährt wie denen die negative Erfahrungen gemacht haben.

Weiterhin versuche ich täglich mich zu verifizieren.

Über eine Hilfe würde ich mich sehr freuen. Ich hoffe nicht, dass diese Beschwerden nun zusätzlich dazu beiträgt mein Konto auf der Homepage sperren zu lassen.

Was soll ich nun tun?

Liebe Grüße,

Gianluca

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr.Bet

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please clarify which of your documents were approved and which were not?
• Have you filled out your player profile with accurate personal information found on your official documents?
• Have you deposited using payment methods in your name exclusively?
• Could you please share with me your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear gigiscrfl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru