Mr Bet Casino - Pelaajan kotiutus on viivästynyt.

On August 11th, I requested a withdrawal from Mr.bet casino. A week and a half later, they told me the bank wouldn't accept the transfer. I called Banco Estado de Chile (account number [RUT number]). They told me there was no problem, so I switched banks to BCI and used my Visa card. It's been almost a month now, and the casino still hasn't paid. The excuses are always the same: the process is underway, there's a high volume of withdrawals, etc. I responded that casinos never take more than two days to pay, not a month. It's disrespectful. I earned my money honestly, and the casino's requirements are unacceptable. That's why I demand my payment and a response. Enough of this disrespect! I've sent photos of the withdrawal and some emails; I have many more, and I get the same answer.

El 11 de agosto yo solicité el retiro al casino Mr.bet, a lo que a la semana y media me dicen que el banco no acepta la transferencia, a lo que llamo al banco estado de Chile CTA. Rut. Me dicen que no tengo ningún problema, cambio el banco a bci y pongo mi tarjeta visa hasta el día de hoy ya se va a cumplir casi un mes el casino no ha pagado, las excusas son las mismas que está el proceso, que hay un alto flujo de retiros etc. A lo que respondo nunca un casino se demora más de 2 días en pagar no un mes, es una falta de respeto me gane la plata limpiamente con las exigencias que pone la casa de casino es por ello que exijo mi pago y que respondan, ya basta de las faltas de respeto hacia mi persona, le envio fotos de cuando se hizo el retiro y algunos email tengo muchos más y es la misma respuesta.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification, or at least submitted any identity documents to the casino for the KYC verification?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Drina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.