Mr Bet Casino - Pelaajan kotiutus on viivästynyt.

I have requested a withdrawal of 13000 on 18/8 and still haven't received the money. It worries me a bit.. I know they have taken a long time to withdraw before but this time it is taking longer than usual. My account has been approved and my amount is pending. And when I write to them they also write that it is due to a large queue of withdrawals. The same as BruceBet. (same company) I changed my withdrawal to a bank transfer.

Jeg har anmodet om udbetaling på 13000 d.18/8 og har stadig ikke fået pengene. Det kan godt bekymre mig lidt.. Jeg ved de før har været lang tid om at udbetale men den her gang tager det længere tid end normalt. Min konto er godkendt og mit beløb står som afventende . Og når jeg skriver til dem skriver de også det er på grund af stor kø af udbetalinger. Det samme som BruceBet. ( samme firma) Jeg skiftede min udbetaling til en bank overførsel.

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Dear Marielle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• When was the last time the casino processed a payout successfully?
• Have you used the same payment method as previously?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I had a withdrawal 26/7 This time I did not play with bonus. I switched to bank transfer. When I was told there were problems with mastercard.de has given all the information to the bank.

Jeg havde en udbetaling 26/7 Denne gang spillede jeg ikke med bonus . Jeg skiftede til bank overførsel. Da jeg har fået at vide der var problemer med mastercard.de har fået alle oplysninger til bank.

Is something happening in this case?

Sker der noget i denne her sag ?

Dear Marielle,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Marielle,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Mr Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear Lucia,

We would like to inform that the withdrawal has been processed on 15 September 2026 and is currently in the Success status on our side.

Kind regards,

Mr Bet Team

I have also received an email saying they have been paid. But the money is not in my account yet. I will close the case when I can see the money in my account..If it comes.

Jeg har også fået en mail på de er udbetalt .Men pengene er ikke på min konto endnu . Afslutter sagen når jeg kan se pengene på min konto ..Hvis de kommer .

Dear Marielle

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.