Mr Bet Casino - Pelaajan kotiutus on viivästynyt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Selena22777,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please give me the date when you asked for a withdrawal?
• Did you successfully complete your KYC verification?
• Is it only the address verification that is causing problems with the withdrawal of your funds?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello , before i recieve 3 payment one is 60.00$ the second is 85,00$ and the third is 60,00$ too but now for the payement about 152,23$ the date is july 31 th 2026 and for the KYC i give my licence, a bill with m'y adress but when i talk with the support he said the adress is not the same ... but is already 1 months too i talk with the support for change m'y adress and everytime he said.. wait..... but on the said 24h-48h for the vérification .... now is 1 month i try by email too and said the same thing (a person gonna check ur thing soon plz wait ) .... and yes for the third point is only this because m'y identification with m'y licence is okay is just m'y adress i give a proof with a electricity bill .... is not normal mr bet take 1 month to change m'y adress and give m'y money ...

Dear Selena22777,

Thank you very much for your clarification.

Could you please send me any documents, screenshots, or other evidence relevant to your case, as well as all communication you have had with the casino regarding the address verification and delayed withdrawal?

In particular, please include any communication showing that you requested the address change and the casino's responses regarding the verification process.

You can send the evidence to me at karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Selena22777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.