Mr Bet Casino - Pelaajan kotiutus on viivästynyt.

Payment was requested on 30.07.26

Mr Bet always refers to increased withdrawal requests

Payouts have already worked.

Smaller amounts arrive quickly, but larger amounts take significantly longer.

Auszahlung wurde am 30.07.26 beantragt

Mr Bet verweist immer auf erhöhte Auszahlungsanträge

Auszahlungen haben schon funktioniert

Kleinere Beträge sind schnell da nur größere Dauern deutlich länger

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Sebastian2195,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

No bonuses were used.

Verification has been completed for some time now.

Bank transfer was selected

The deposit was made via Revolut using Mastercard.

Withdrawals worked previously with this combination as well.

Es wurden keine Boni genutzt

Verifizierung ist schon länger abgeschlossen

Banküberweisung wurde gewählt

Einzahlung war über Revolut mit Mastercard

Auszahlungen haben davor auch mit dieser Kombination funktioniert

Dear Sebastian2195,

Thank you very much for your clarification.

Could you please provide a screenshot showing the current status of the €2,500 withdrawal in your casino account?

Additionally, please share any relevant communication you have had with the casino regarding the delayed withdrawal, particularly where the casino explained the reason for the delay.

You may attach the screenshots and documentation directly to this complaint thread or send them to karla.m@casino.guru.

Thank you very much for your cooperation.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sebastian2195,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla