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Hello. I've had an account at mr.bet casino for a while now. I managed to use up my bonus for the first time. I followed the terms and conditions and requested a withdrawal of PLN 1,280. Unfortunately, the casino accepts deposits without a problem, but when I requested a withdrawal, I was unfairly blocked. They claim that the duplicate account is false, because I only have one account, so they're telling me this lie. When I asked for proof of the alleged second account they invented, they didn't answer. Why? Because it's a lie to prevent me from withdrawing, so I'm either asking for help in recovering this winning amount or for them to refund my deposits.

Witam.Mam konto w kasynie mr.bet juz dawno.Po raz pierwszy udalo mi sie obrocic bonus, oczywiscie przestrzegalem regulaminu i zlecic wyplate na kwote 1280 zl, niestety kasyno depozyty przyje bez problemu, lecz gdy zlecilem wyplate, zostalem nieslusznie zabłokowy.Twierdza mam ze zduplikowane konto jest nieprawda, bo mamonto jedno wiec takie klamstwo mi wmawiaja.Gdy zapytalem o dowody na rzekome drugie konto ktore oni sobie wymyslili to nie odpowiedzieli, a czemu?Bo to jest klamstwo po to by nie wyplacic, wiec albo prosze o pomoc w odzyskaniu tej wygranej kwoty, albo niech zwroca mi depozyty.

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Dear Aleks212,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

I'm sorry, but I couldn't enter anything other than France in my profile. I'm from Poland and live in Poland. Yes, my sister had an account on mr.bet, but she blocked it and told me to delete it permanently. I don't know if they did, because she said they had a huge problem blocking it. They didn't want to, but she managed to do it. But my sister had her own account with her own details. Secondly, we live in a large two-story house, each of us lives separately and runs a separate household. I asked in the chat before creating the account if this was the case, if I could create an account, and they said yes. I didn't have verification because they didn't ask for it.

Przepraszam,ale nie dalo mi sie inaczej wpisac w profilu niz Francja.Ja jestem z Polski,i mieszam w Polsce.Tak,moja siostra miala konto swoje w mr.bet,ale je zablokowala i kazala usunac trwale,czy to zrobili nie wiem,bo mowila ze mieli straszny problem z zablokowaniem,nie chcieli,ale jej sie udalo.Ale moja siostra miala swoje konto na swoje dane,a druga sprawa,mieszkamy w duzym domu dwupietrowym, kazdy mieszka osobno i prowadzimy osobne gospodarstwo domowe i pytalem sie na czacie przed zalozeniem konta czy jesli jest taka sytuacja to czy moge zalozyc konto i powiedzieli ze tak.Weryfikacji nie mialem bo nie prosili o to 

Sorry, but I couldn't enter anything else in my profile besides France. I'm from Poland and live in Poland. Yes, my sister had an account on mr.bet, but she blocked it and told me to delete it permanently. I don't know if they did, because she said they had a terrible problem with the blockade. They didn't want to, but she managed to get the house. But my sister had her own account for each residence, and we run a separate homeowners' association. I asked in the chat before creating the account if that was the case, if I could create an account, and they said yes. I didn't have verification because they didn't ask for it.

Przepraszam, ale nie dalo mi sie inaczej wpisac w profilu niz Francja.Ja jestem z Polski, i mieszkam w Polsce.Tak, moja siostra miala konto swoje w mr.bet, ale je zabłokowala i kazala usunac trwale, czy to zrobili nie wiem, bo mowila ze mieli straszny problem z zabłokowiem,nie chcieli, dom jej sie udalo.Ale moja siostra miala swoje konto na kazdy rezydencja osobno i prowadzimy osobne towarzystwo domowe i pytalem sie na czacie przed zalozeniem konta czy jesli jest taka sytuacja to czy moge zalozyc konto i powiedzieli ze tak.Weryfikacje nie mialem bo nie prosili o to 

Dear Aleks212,

Thank you for your response. Could you please advise whether there's a possibility you entered the casino from the same device?

Have you both passed the KYC verification before the account has been closed?

Thank you in advance for your reply.

Good morning. Yes, it is possible, because we only have one device, so each of us logged in to our own account, but from one device. Because I don't always have access to the other device. No, neither of us passed verification, because the casino didn't request it at the time. Mr. Bet support is sending me emails, and they don't know how to lie and what to do to defend themselves against what they did, and how dishonest they are. Once they wrote that I broke the rules, the second time they wrote that I created two accounts with my own details, which is obviously not true, the third time they wrote that they blocked the account and confiscated the winnings because I violated the rules of the game, the fourth time they made up that I created a second account, but with false, invented details. In fact, I have one account with them, with real details, and I played honestly and didn't violate the rules. Please help me recover these honestly the money won, or let them return my deposits. As proof, I can make screenshots of the e-mails that they write to me at Interia.

Dzień dobry.Tak,jest taka możliwość,bo mamy jedno urządzenie tylko , więc każde z nas logowało się na swoje konto,ale z jednego urządzenia.Bo nie zawsze mam dostęp do drugiego urządzenia.Nie,żadne z nas nie przeszło weryfikacji,bo kasyno sobie na daną chwilę tego nie zażyczyło.Support Mr.Bet pisze do mnie wiadomosci e-mail, juz sami nie wiedza jak klamac i czego sie chwycic zeby sie obronic przed tym co zrobili,i jacy sa nieuczciwi.Raz napisali ze zlamalem regulamin, drugim razem napisali ze na swoje dane zalozylem dwa konta co jest oczywiscie nie prawda,trzecim razem napisali ze zablokowali konto i skonfiskowali wygrane bo naruszylem zasady gry,za czwartym razem wymyslili ze jednak zalozylem drugie konto ale na falszywe,wymyslone dane.Na prawde mam u nich jedno konto,z danymi prawdziwymi,i gralem uczciwie i nie naruszylem regulaminu.Prosze o pomoc w odzyskaniu tych uczciwie wygranych pieniedzy,lub niech zwroca moje depozyty.Na dowod moge zrobic screeny wiadomosci e-mail co do mnie pisza na poczte Interie .

But none of the casinos made a problem with using one device. Neither Spincity, nor Brucebet, nor Xon, and these casinos are connected, in fact we are verified there.

Ale zadne z kasyn nie robilo z tego powodu problemu ze sie korzysta z jednego urzadzenia.Ani Spincity,ani Brucebet,ani Xon,a te kasyna sa polaczone,fakt tam jestesmy zweryfikowani.

Thank you for your response. I’m sorry, but we won’t be able to assist you further in this case.

Please note that if two individuals from the same household create accounts at a casino and use the same device, it becomes impossible for us to verify that the accounts were not operated by one person. Managing multiple accounts is strictly against the casino’s Terms and Conditions, and they are within their rights to confiscate winnings in such cases.

Thank you for your understanding. This complaint will now be closed. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Attila