Mr Bet Casino - Pelaajan kotiuttaminen viivästyy bonusrahastovaatimusten vuoksi.

I made a deposit of PLN 50 and received a 55% bonus.

I played on several games and having PLN 900, I ordered a withdrawal of PLN 650, leaving myself PLN 250. While playing, I stopped at PLN 900 again, but I received information that half of it was bonus funds, even though the bonus had been wagered and it was already my funds. when I wrote to support, I received a reply that I had broken the regulations and these were bonus funds again. I didn't break any rules, I don't recommend it because you can win, but they will write that you won't get your money because you broke the rules for them.

Dear RR1892,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Is it correct that you were accused of delaying rounds?

Did you keep playing the same games with the money that was left in your casino account after the withdrawal?

Could you send your game history in Excel format to dominika.l@casino.guru? Also, please provide the exact time of the incident.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear RR1892,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.