Mr Bet Casino - Pelaajalla on edessään viivästynyt kotiutus.

I've been waiting for a €34 payout since August 5, 2025. After losing, I thought I'd do whatever I could to save it. Now I've been waiting for so long. I contacted Mr.bet support via email. They wanted a PDF of the account statement they received. They forwarded it to the relevant department. But to date, nothing has happened. And I need help.

Ich warte seit 05.08.2025 eine Auszahlung von 34€. Nach Verlust, dachte ich mir retten was geht. Nun warte ich so lange. Habe mich an Mr.bet Support per email gewandt. Sie wollten ein pdf vom Kontoauszug denn Sie erhalten haben. Sie haben es an die zuständige Abteilung weitergeleitet. Doch bis heute hat sich immer noch nichts getan. Und bräuchte Hilfe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify if you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I've already withdrawn money. No, no bonus. Withdrawal is successfully approved in the Mr.Bet transaction history. I'm verified.

Ich habe schon mal Geld abgehoben. Nein Kein Bonus. Auszahlung steht erfolgreich Genehmigt bei Transaktion Mr.Bet Verlauf ich bin Verifiziert.

What's next? Nothing's happening. I'm a player from Germany, not Denmark.

greeting

Ugur

Wie läuft es jetzt weiter? Es tut sich nichts. Bin Spieler aus Deutschland nicht Dänemark.

Gruß

Ugur

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ugi18,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina