Mr Bet Casino - Pelaaja väittää, että maksu on viivästynyt.

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Dear Chime-01,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Chime-01,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Chime-01, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Chime-01,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Mr Bet Casino representative to join this conversation.

Dear Mr Bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Barbora,

Following the most recent conversation with our Customer Support representative, the customer was informed that the previously submitted document was rejected because it was a scanned copy.

The customer kindly agreed to provide a monthly bank statement for the bank transfer (Überweisung), including the deposit of EUR 35 made on 04.06.2026, once the statement becomes available at the end of the month.

We appreciate the customer's patience and kindly ask them to submit the requested document in accordance with the following requirements:

• All four corners of the document must be clearly visible.
• All text must be fully legible.
• The image must be free from glare, reflections, stains, or any obstructions.
• Edited, cropped, or low-quality images will not be accepted.
• The document must be valid and not expired.
• We accept either the original PDF file issued by the bank or clear photographs of the printed document with all four corners visible.

Kind regards,

Mr Bet Team

Dear player,

According to the casino, they require the original PDF bank statement (or clear photos of the printed statement) showing the €35 deposit made on 04.06.2026, as the previously submitted document was a scanned copy.

Please submit the requested document once it becomes available and let us know here after you have done so.

Dear Barbora,

I would like to inform you that I have now uploaded the requested original monthly bank statement (Kontoauszug) in PDF format to Mr Bet.

The statement includes the €35 deposit made on 04.06.2026, as requested by the casino. I have ensured that I submitted the complete original document in accordance with their stated requirements.

I am now awaiting Mr Bet's response and hope they will complete my verification and approve my pending withdrawal without any further delays.

Thank you for your continued assistance and support throughout this process.

Kind regards, Chime-01

Dear Chime-01,

Thank you for the update. I also confirm that I have received the same bank statement via email. I appreciate your cooperation and the prompt submission of the requested document.

Dear Mr Bet Casino,

Could you please review the newly submitted original monthly bank statement and let us know whether it satisfies your verification requirements? If any issues remain, please specify exactly what is missing or why the document does not meet your requirements so that the player can address them accordingly.

I look forward to your update.

Dear Barbora,

We can confirm that the customer's account is now verified.

Kind regards,

Mr Bet Team

Dear Barbora,

I would like to provide you with an update regarding my complaint.

I am pleased to inform you that Mr Bet has now successfully verified my account after reviewing the requested documents. I sincerely appreciate your support and assistance throughout this process, as your involvement helped move the case forward.

At this stage, I am still waiting for my €7,000 withdrawal to be processed and confirmed. I am hopeful that, now that my account has been fully verified, the withdrawal will be approved without any further delays.

Thank you once again for your professionalism, patience, and continuous assistance. I truly appreciate all your efforts.

Kind regards, Chime-01

Dear Chime-01,

Thank you for the update. I am glad to hear that your account has now been successfully verified.

Since the verification process has been completed, I hope this will allow the withdrawal to proceed without any further unnecessary delays.

Dear Mr Bet Casino,

Thank you for confirming that the player's account has been verified.

Could you please provide an update on the status of the player's pending €7,000 withdrawal? If it has not yet been processed, kindly let us know the expected timeframe for its completion.

Thank you in advance for your cooperation. I look forward to your response.

Dear Barbora,

I would like to provide another update regarding my complaint.

Last night, I received confirmation from Mr Bet that my account has been successfully verified and my documents have been accepted. They also informed me that my first withdrawal of €3,000 is already being processed and is scheduled to be processed on 07.07.

They further explained that, according to their withdrawal policy, the maximum amount that can be processed is €5,000 per week. As a result, I have amended my original €7,000 withdrawal request.

The current withdrawal plan is now:

I wanted to keep you informed and thank you once again for your valuable assistance throughout this process. Your support has been greatly appreciated and has helped move this case forward.

Kind regards,

Chime-01

Dear Barbora,

I would like to provide an update on my complaint. Mr Bet informed me that my withdrawal would be processed yesterday (07/07/26).

However, as of now, there has been no change in my account, and the withdrawal is still pending(Not processed). I have contacted their support again to request a status update and will keep you informed of any further developments.

Thank you for your continued assistance.

Chime01

Dear Barbora,

I would like to provide you with an update regarding my complaint.

Mr Bet has cancelled my €3,000 withdrawal request and processed only the €1,000 withdrawal. I have now successfully received the €1,000 in my bank account.

At the moment, I am still waiting for clarification regarding the remaining €6,000: €3,000 has been returned to my casino balance after the withdrawal was cancelled.

I have submitted a new €3,000 withdrawal request, which is currently under review.

The other €3,000 is still available in my casino account.

For now, I am waiting for further information from Mr Bet regarding the status of the remaining €6,000. I will keep you informed as soon as I receive any updates..

Thank you again for your continued support and assistance.

Kind regards,

Chime01

Payment received:

New withdrawal request

Paid withdrawal

Cancelled withdrawal (05.06.26)

Mrbet payment confirmation

Mrbet rejection email.

Dear Barbora,

We would like to inform you that the withdrawal of EUR 1,000 was successfully processed today. Additionally, the withdrawal of EUR 3,000 is scheduled to be processed later today on our end.

We would like to emphasize that the delay was caused by unforeseen technical issues. Please be assured that multiple teams are actively involved in resolving the matter and ensuring that the customer receives all outstanding payments as quickly as possible.

We sincerely apologize for the inconvenience and assure you that the customer will receive the remaining balance in full. We greatly appreciate your patience and understanding throughout this process.

Kind regards,

Mr Bet Team

Hi Barbora,

I would like to provide you with a final update regarding my complaint.

I can confirm that I have now received an additional €3,000 in my bank account. Together with the previous €1,000 payment, I have now received a total of €4,000 from my €7,000 withdrawal.

The remaining €3,000 is still in my Mr Bet account. Due to Mr Bet's weekly withdrawal limit of €5,000, I will submit the final €3,000 withdrawal request next week.

At this stage, I am optimistic that the remaining withdrawal will also be processed successfully.

I wanted to thank you for your support and assistance throughout this case. Your involvement has been greatly appreciated and has helped me during this process.

I will update you again once I have received the final €3,000 and the matter has been fully resolved.

Kind regards,

Chime01

my account showing the payment

Dear Chime-01,

Thank you for the update.

I'm glad to hear that you have now received a total of €4,000.

Please keep us informed once you have submitted the final €3,000 withdrawal request and let us know when you receive the remaining funds. We will keep this complaint open until you confirm that the full amount has been paid.

I look forward to your update.

Hi Barbora,

I would like to provide you with another update regarding my complaint.

I can confirm that I have now submitted the withdrawal request for the remaining bal from my Mr Bet account.

So far, I have successfully received €4,000 in my bank account (€1,000 + €3,000). The final €3,000 withdrawal request is now pending, and I am waiting for Mr Bet to process it.

I will keep you informed of any further developments and let you know as soon as the final payment is received.

Thank you once again for your continued support and assistance throughout this process.

Kind regards,

Chim01

Dear Chime-01,

Thank you for the update.

I hope the remaining withdrawal will be processed without any further issues. Please let us know once you receive the remaining €3,000, or if you encounter any further delays.

Dear Barbora,

Thank you for your response and for following up on my case.

I wanted to let you know that I am still waiting for the final withdrawal.

Unfortunately, it has once again exceeded the stated 48-hour processing time, and I have not received any update from MrBet regarding the delay.

Given the repeated delays throughout this withdrawal process, I am becoming increasingly concerned. I would appreciate it if you could continue monitoring the case and assist if further intervention becomes necessary.

I will keep you informed as soon as I receive the remaining withdrawal or if there are any further developments.

Thank you again for your continued support.

Kind regards,

Chime-01

Dear Chime-01,

I hope you are doing well.

As a few days have passed since your last update, I would like to ask whether you have already received the remaining €3,000 withdrawal.

Could you please let us know the current status? If the payment has still not been processed, I will be happy to continue assisting you by following up with the casino.

I look forward to your update.

Dear Barbora,

Thank you for checking in.

I have not yet received the remaining withdrawal. However, I have reduced my latest withdrawal request from €3,000 to €2,800.

At the moment, I am still waiting for the casino to process and pay out the €2,800 withdrawal. I would appreciate it if you could continue following up with the casino regarding this delay.

Thank you very much for your continued support and assistance. I will keep you updated as soon as I receive any news.

Kind regards,

Chime-01

Mrbet responses

Hi Barbora,

I hope you are doing well.

I wanted to give you another update regarding my complaint.

Unfortunately, I am still waiting for the remaining €2,800 withdrawal, which I submitted on 13 July. Since there has been no progress, I have contacted Mr Bet Support again to ask for an update and to express my disappointment with how this final withdrawal is being handled.

I explained to them that after the lengthy verification process and the repeated withdrawal delays, I genuinely believed the issues were behind us. Instead, I am still waiting for the final payment. What should have been a happy experience after winning has turned into weeks of stress and uncertainty, and the excitement of the win has been lost because of the way this has been handled.

I have attached a copy of my latest email to Mr Bet for your reference.

Thank you once again for your continued support and patience throughout this case. I truly appreciate your assistance, and I will keep you informed as soon as I receive a response or any further update from Mr Bet.

Kind regards,

Mr Bet Username: chime01

15/07/2026

17/07/2026

21/07/2026

Dear Mr Bet Casino,

I hope you are doing well.

Could you please provide an update on the player's remaining €2,800 withdrawal?

I noticed that your Terms and Conditions state that, in cases where a player's total winnings exceed five times the total sum of their deposits, the maximum withdrawal is limited to €5,000 within a 30-day period. Could you please clarify whether the current delay is related to this provision or if there is another reason why the withdrawal has not yet been processed?

If the withdrawal is indeed subject to this limit, could you also let us know when the player can expect the remaining €2,800 to be processed?

Thank you in advance. I look forward to your reply.

Hi Barbora,

I hope you are doing well.

I am pleased to let you know that I have now received the remaining €2,800 in my bank account. This means that all of my winnings have finally been paid out, and the withdrawal issue has now been resolved.

I would like to sincerely thank you for your patience, support, and assistance throughout this entire process. Your involvement and regular follow-ups gave me confidence during what turned into a very long and stressful experience.

Although I am relieved that the matter has finally been resolved, I cannot deny that the process was extremely frustrating. The lengthy verification, repeated withdrawal delays, cancelled transactions, and weeks of waiting took away the joy of what should have been a happy win.

As a final request, I was wondering if you could kindly ask Mr Bet whether they would be willing to offer some form of goodwill compensation for the inconvenience caused. Even something simple, such as a free game, free spins, or a small bonus, would be a nice gesture after everything that happened.

Once again, thank you for all your help. I truly appreciate the time and effort you dedicated to my case, and I wish you all the best.

Kind regards,

Mr Bet Username: chime01

Payment confirmation

My request for a goodwill compensation

Dear Barbora,

We would like to inform you that the withdrawal has been processed and is currently marked as Success on our end.

Kind regards,

Mr Bet Team

Dear Mr Bet,

Before I close the complaint, the player mentioned that, after the lengthy verification process and the repeated withdrawal delays, they were wondering if you would consider offering some kind of goodwill gesture.

I understand this is entirely at your discretion, but could you let us know if that's something you'd be willing to do?

Thanks.

Hi Barbora,

I wanted to give you a final update regarding my case.

After receiving my full withdrawal, I contacted Mr Bet to request a goodwill compensation for the lengthy verification process, repeated withdrawal cancellations, and the delays that caused me a great deal of stress.

Unfortunately, Mr Bet has declined my request. They acknowledged the inconvenience I experienced, apologized for the delays, and confirmed that they value my patience and cooperation. However, they stated that they are unable to offer any bonus or other goodwill compensation.

Although I am disappointed with their decision, I am relieved that my winnings were ultimately paid in full and that the matter has finally come to an end.

I would like to sincerely thank you once again for all your support, patience, and professionalism throughout this case. Your assistance has been invaluable, and I truly appreciate the time and effort you dedicated to helping me resolve this matter.

Wishing you all the best, and thank you again for everything.

Kind regards,

Mr Bet Username: chime01

Mrbet reply

Dear Chime-01,

Thank you for your confirmation. Although I understand the overall experience was frustrating, I'm glad to hear that you ultimately received all of your winnings.

While I'm sorry the process involved lengthy verification and repeated withdrawal delays, I'm pleased that the main issue has now been resolved. As your winnings have been paid in full, I will close this complaint as resolved in our system.

Thank you for your patience, cooperation, and for keeping us updated throughout the process. I hope the assistance and guidance we provided were helpful in resolving the matter.

If you encounter any issues with this or any other online casino in the future, please don't hesitate to contact our Complaint Resolution Center. We'll always be happy to assist.

As you may know, our services are completely free of charge, and we do not accept gratuities. However, if you have a moment, we would greatly appreciate it if you could share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru.

Your honest feedback helps us improve our complaint resolution process and may also help other players who are considering reaching out to us for assistance.

Thank you once again for your cooperation, and I wish you all the best.

Kind regards,

Barbora

Casino.Guru