Mr Bet Casino - Pelaaja ei ole vielä saanut voittojaan.

Hello, the casino is refusing to process my withdrawal despite a verified profile and successful KYC. Every 48 hours I have to upload new documents that have already been verified.

Hallo, das Casino verweigert mir die Auszahlung, trotz verifiziertem Profil plus bestandener KYC. Alle 48 Stunden muss ich neue Dokumente hochladen, die bereits zuvor verifiziert wurden.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear stephanwiduch12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear stephanwiduch12,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, unfortunately, my withdrawal still hasn't been approved. The casino keeps requesting documents every 48 hours, documents that were already accepted and verified days ago. It's pure harassment, hoping I'll gamble away my winnings again.

Best regards

Stephan

Hallo, leider wurde die Auszahlung bisher immer noch nicht genehmigt. Das Casino verlangt alle 48 Std. Dokumente, die Tage zuvor bereits akzeptiert und verifiziert wurden. Pure Schikane, in der Hoffnung, ich verspiele meinen Gewinn wieder.

Liebe Grüße

Stephan

Dear stephanwiduch12, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello,

Yes, I've had withdrawals made without any problems in the past. There have never been any issues with withdrawals of €100-200.

I passed the KYC.

I played with a bonus, but I fulfilled the bonus conditions (wagering requirements met).

Confirmed by the casino.

I played slots, that is, slot machines.

Hallo,

ja habe in der Vergangenheit öfters problemlos Auszahlung tätigen lassen. Es gab bisher nie Probleme bei der Auszahlung von 100-200€.

Habe die KYC bestanden.

Ich habe mit Bonus gespielt, die Bonusbedingungen jedoch erfüllt (Umsatzbedingungen wager erfüllt)

Vom Casino bestätigt.

Ich habe Slots, also Automaten gespielt.

Dear stephanwiduch12,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya,( munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear stephanwiduch12,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Mr Bet Casino to join this conversation and assist in addressing the complaint.

Dear Mr Bet Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.