Mr. Vegas Casino - Pelaajan talletusta ei hyvitetty.

Can not deposit because I made a deposit from my account that did not come into theirs and now they think I am liable for payment even if it was deducted from my account.

Kan ej sätta in för att jag gjorde insättning från mitt konto som inte kom in till deras och nu tyc de att jag är betalningsskyldig även om det drogs från mitt konto.

Dear Maddizza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

yes it is very sad to have to pay double when it is not me who did something wrong.

ja det är väldigt tråkigt att behöva betala dubbelt när det inte är jag som gjort något fel.

Dear Maddizza,

Could you please advise if you have contacted your payment provider and if yes, what did they respond?

Yes, and according to them it has been paid to the casino, because it has been deducted from my account, but not according to mrvegas.

Ja, och enligt dom så har det betalats till casinot, för det har dragits från mitt konto, men inte enligt mrvegas.

When exactly did this issue occur? Is the casino currently still working on the case or did they make any final decision?

Dear Maddizza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.