MostBet Casino - Pelaajan tili on merkitty.

It is evident that this casino does not favor players who win. I created an account, made a deposit, and successfully played and won. The following day, I logged in again, deposited additional funds, and continued playing. However, as I was winning, my account was suddenly flagged for "security reasons" without any valid explanation.

This issue is not unique to me—several other players I know have experienced the same unfair treatment. It appears to be a pattern where accounts are arbitrarily flagged, particularly when users are winning.

Below is the message I received regarding my account verification. The requirements are excessive, and the use of Skype for verification calls in 2025 is highly outdated and impractical:

Verification Requirements:

ID number of your account.

A close-up photo of your identity card and a selfie holding the card.

The same verification process for other documents (driver’s license, passport, etc.).

If a second document is required, it must also be provided.

Skype account login for communication.

A close-up photo of the bank card used for the deposit and a selfie with the card.

If the deposit was made via E-manat or MilliÖn (M10) instead of a bank card, payment receipts and a screenshot of the account must be provided.

A message will be sent with available communication times, and the user must select a preferred time.

The verification call will be conducted via Skype at the scheduled time.

Dear blowfly,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you already provided all the required documents?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Please find my responses to your questions below:

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

It was a mix of slots and live game shows by Evolution. No sports betting.

Have you already provided all the required documents?

I have not. This exact issue has happened to a few other people I know, where the casino kept requesting excessive and unreasonable documents. The process lasted several months, and in the end, Mostbet blocked their accounts without providing any explanation. I do not want to go through this extensive and unnecessary documentation process, only to have my account blocked in the end.

Did you accumulate your winnings with or without an active bonus?

I did not use any bonus.

I understand that online casinos conduct regular security verifications for their customers. However, the KYC process with Mostbet is particularly excessive. Typically, casinos have different verification levels—players wagering lower amounts are usually required to provide only their government-issued ID. However, with Mostbet, as soon as a player starts making a profit, they begin demanding an extensive list of documents, including selfies with all government IDs, selfies with all deposited credit cards, proof of address, Skype calls, and more.

As long as you are losing money, you are never asked to provide any documents. However, the moment you attempt to withdraw your winnings, you are extremely lucky if you receive your money within a few months.

Kind regards,

Thank you very much for your reply, blowfly. Could you please advise if you provided any documents to verify your identity?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear blowfly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Kristina,

My account was verified using my government ID, email, and phone number, which is usually enough for most casino websites, especially for smaller withdrawals. However, the additional requirements from Mostbet seem absurd.

I’m not comfortable providing selfies with my ID, passport, driver's license, and all the cards I’ve used to deposit. I’ve used several other casinos, and in my experience, a photo of my ID and proof of residence have always been enough for verification.

It feels like these extra steps are designed to make it unnecessarily difficult for users to withdraw their funds.

As for the communication with the casino, I have contacted them through the livechat, the chat history is deleted if you refresh the website

Regards,

Verification KYC (Know Your Customer/Client) is a very important and essential process, during which a casino verifies a player's identity to make sure that the money is sent to the rightful owner. In order to verify the player's identity, casinos request certain documents. Usually, casinos require at least one type of ID (ID, driver's license, passport) and one type of proof of address (utility bill, phone bill, etc.). However, some casinos can ask for bank statements, proof of ownership of the payment method used to make a deposit, various selfies, phone and video calls, etc.

While it may seem excessive to you, the requested documents are not unusual. Given that your account was blocked for security reasons, the casino likely detected some activity that prompted this type of verification. Therefore, I recommend that you provide all the required documents so that the casino can verify your identity and reopen the account. Please inform me once you have submitted the documents so we can proceed with this complaint accordingly.

Dear blowfly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Kristina,

No I haven't. I won't be able to because I have 2 account with them so I won't pass the KYC verification.

but once I requested 3000 withdrawal from this same casino but I was accidentally sent 3.8k, so I will give it to that one.

Please approve this message, I want the casino to see the overpayment 😀

Thanks for your help!

Kind Regards,

Unfortunately, in that case, we won't be able to proceed further. I checked the General T&Cs and I found this:

Each registered Client can have only one account. When registration on the Website, the rule applies for: one family, one address, e-mail address, credit/debit card number or IP address.

I would like to emphasize that the vast majority of online casinos, including this one, prohibit creating and actively using more than one account per player. Since you have breached this fundamental rule of online gambling, we believe the casino has acted fairly and in accordance with the General Terms and Conditions. The consequences for opening multiple accounts are consistent across the industry.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.