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Good morning,

my gaming account at Mostbet ID 275733400, email verii@seznam.cz was frozen around 06/14/2026.

The account balance is exactly 340,287.51 CZK.

I have already sent all the required documents - ID, selfie with ID, proof of address and proof of payment method. Support confirmed that they do not need anything else.

Since then, I have only received automated responses that verification may take 60 days according to paragraph 4.1 of the rules.

This is not a complicated case of fraud, I played normally and according to the rules. 60 days is the maximum period for complicated cases, not the standard time.

I request the immediate completion of the verification and release of my funds in the amount of CZK 340,287.51.

The same complaint has already been filed on AskGamblers.

Thank you.

Dobrý den,

můj herní účet u Mostbet ID 275733400, e-mail verii@seznam.cz byl zmražen kolem 14.06.2026.

Zůstatek na účtu je přesně 340 287,51 CZK.

Již jsem zaslala všechny požadované dokumenty - občanský průkaz, selfie s dokladem, doklad o adrese a doklad o platební metodě. Z podpory mi potvrdili, že už nic dalšího nepotřebují.

Od té doby dostávám pouze automatické odpovědi, že ověření může trvat 60 dní podle odstavce 4.1 pravidel.

Nejedná se o žádný složitý případ podvodu, hrála jsem normálně a podle pravidel. 60 dní je maximální lhůta pro složité případy, ne standardní doba.

Žádám o okamžité dokončení ověření a uvolnění mých prostředků ve výši 340 287,51 CZK.

Stejná stížnost je již podána i na AskGamblers.

Děkuji.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play shortly before your account was frozen?
• Am I correct in understanding that your account was frozen after you submitted a withdrawal request?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Has the casino suggested video verification as part of their investigation process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika