MostBet Casino - Pelaajan talletus on viivästynyt.

Disputed Amount: 21,000 NPR

Casino Name: Mostbet

Player ID: 197179839

On July 4 at 01:05 PM, I deposited 21,000 NPR via eSewa to Mostbet's assigned agent (Gyan Bahadur Maharjan, 9809331215) with Transaction Code: 1LDVOEO.

The money successfully left my wallet, but my casino balance is still 0 after 55+ hours. Mostbet support admitted they are delaying my credit because their own local agent is not replying to them.

Mostbet's internal agent communication issues are not my fault. I have attached the official eSewa PDF receipt proving successful payment. Please help me get my funds credited manually.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in and access your deposit history, found in your player's profile?
• Have you made previous successful deposits in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Basanta72035,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas