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Hello casino guru I have sent money through intrac e transfer but its been more then 20 hrs now they haven't credit that money in my account .. email them 2 times but no answer

My gaming ID is - 26350947

Can u plz help to get that deposit

Thanks

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Dear Sgghbf,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Also casino guru i need to file another complaint about my withdrawal for 950$ that i request.. that shows processing from 24hrs . Usually I get another email from giggadat intrac that withdrawal request received after processing withdrawal from other casinos .but I haven't received any email from intrac

Here . And I try to go to live chat . Live chat don't work and they don't reply on emails ..

Can u plz help me

Thanks

My account ID is - 263509470

Hello casino guru .. so they have declined my withdrawal and put that back in my account for no reason .. so I played again and won 3000$ which i again request for withdrawal.. but again they doing same thing it shows processing but I am not getting any email from giggadat( intrac etrasfer) that withdrawal request received.. they playing games here they just showing withdrawal is being process but it's not.. can u plz help me and ask them why they not processing my withdrawal.

Thanks I will wait for ur reply

Thank you for your responses. First of all, could you please let me know if the delayed deposit reached your casino account in the meantime?

Secondly, what is the current status of the withdrawal request that you submitted six days ago? Is it still pending in your account, has it been declined, or has it been processed?

Have you passed the full KYC verification at this casino?

Have you made any successful withdrawals from this casino before?

Dear Sgghbf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru