MostBet Casino - Pelaajan kotiutus on viivästynyt ja vahvistamaton.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals via this payment method before?
• Could you please provide a bank statement for the relevant period, confirming that the payment has not been received? You can forward it to me via email at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Yes, I have previously used the same method multiple multiple times for withdrawal and those were successful.

Please note, a member from mostbet emailed me confirming that the funds were not credited to my wallet and it's still in progress due to a technical glitch. That being said, this doesn't solve the problem. A person cannot wait for an indefinite period for the technical glitch to be sorted and only then I receive my funds. There must be a time frame within which I can expect the money. Furthermore, I don't also understand why aren't they simply cancelling my requests and return the fund to my gaming account as they confirmed that the funds are still in progress and I received none yet.

Please, help me with the following things:

1. Maximum Timeline to get my withdrawal. (Please note, already over 30 days passed)

2. Why can't they simply cancel the withdrawal requests so that I can place them again using a different method.

Let me know if you still need the statement as you don't have the withdrawal requests reference number to cross check.

I emailed you the withdrawal request reference and the wallet statement

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Rafiul

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from MostBet Casino to join this discussion and provide their comments regarding the matter.

Dear MostBet Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Dear concerned,

I think the issue is solved.Mostbet returned the amount to my game account

Dear Rafiul,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Munya Shumba

Casino.Guru