MostBet Casino - Pelaaja väittää, että maksu on viivästynyt.

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Dear Renata_26,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Renata_26,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello.

In my case, the situation is already beyond the standard expectations.

On April 18, the casino's financial department confirmed that the funds had NOT been sent and requested new details - I provided them on the same day.

More than 14 days have passed since then, but the payment has still not been made.

This means that we are not talking about a delay in payment, but rather that the funds have not yet been sent by the casino.

All requirements on my part have been met (verification, provision of data).

I kindly request your intervention in this matter, as the waiting period has already been exceeded, and the casino is withholding funds without explanation.

Здравствуйте.

В моем случае ситуация уже выходит за рамки стандартного ожидания.

18.04 финансовый отдел казино подтвердил, что средства НЕ были отправлены, и запросил новые реквизиты — я предоставила их в тот же день.

С этого момента прошло более 14 дней, однако выплата так и не была выполнена.

То есть речь идет не о задержке платежа, а о том, что средства до сих пор не отправлены со стороны казино.

Все требования с моей стороны выполнены (верификация, предоставление данных).

Прошу вас вмешаться в данный вопрос, так как срок ожидания уже превышен, а казино удерживает средства без объяснения причин.

The conclusion was issued on 13.04.2026.

On April 18, 2026, the casino's financial department confirmed that the payment had not been sent and requested new bank details, which I provided immediately.

From the moment of providing new details:

payment not made

the finance department stopped responding

There are no more responses to email inquiries, they just ignore me

The issue remains completely unresolved despite confirmation from the casino that the payment was not sent.

Вывод был оформлен 13.04.2026.

18.04.2026 финансовый отдел казино подтвердил, что платёж не был отправлен, и запросил новые банковские реквизиты, которые я предоставила сразу.

С момента предоставления новых реквизитов:

выплата не произведена

финансовый отдел перестал отвечать

на email-обращения больше нет ответов, меня просто игнорируют

Проблема остаётся полностью нерешённой, несмотря на подтверждение со стороны казино, что платёж не был отправлен.

I would like to add an update.

I have been waiting for my withdrawal since 13.04.2026 (15 days already).

On 18.04.2026, the finance department confirmed that the payment had NOT been sent and asked me to provide new bank details. I provided them immediately.

Since then, I have been completely ignored:

— no replies to my emails

— no response in live chat (no operator connects at all)

This is not just a delay anymore, but a complete lack of communication.

I kindly ask you to intervene, as I am unable to get any response from the casino.

All I want is my withdrawal to be processed.

have received a transaction number (136300830) marked as "paid" via Blik on 13.04.2026.

However, no funds have been received in my bank account, and there is no pending or incoming transaction visible.

Please provide:

proof of successful settlement from the payment provider

confirmation that the funds have left the acquiring bank network

Dear Renata_26, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Renata_26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Renata_26,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla