MostBet Casino - Pelaaja väittää, että maksu on viivästynyt.

On 23.02.2026 I requested a withdrawal via BLIK to phone number in the amount of 2,800 PLN.

In the casino system the status changed to "Paid".

Previous BLIK withdrawals were delivered instantly after the status changed. However, this time the funds were not delivered. My bank confirmed that there was no incoming payment attempt.

After contacting support, I was informed about an alleged issue with the "payment system/operator" and was asked to provide alternative withdrawal details. I provided alternative BLIK details immediately.

It has now been more than 72 hours since I provided the new withdrawal details.

Until now:

– I have not received the funds,

– I have not received confirmation of actual payment execution (including date and time of transfer),

– Live chat repeatedly provides the same generic responses, stating that they are "waiting for the payment system" and that the matter has been forwarded to the financial department.

Additionally, I have contacted the financial department by email. It has now been over 3 days without any response.

Despite multiple attempts to obtain clarification, I am still unable to receive confirmation whether the withdrawal has been physically executed or not.

The status "Paid" in the casino system does not reflect the actual transfer of funds.

My request is straightforward:

Immediate execution of the 2,800 PLN withdrawal,

OR

Cancellation of the withdrawal and return of 2,800 PLN to my casino balance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear raf_k94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear raf_k94,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear raf_k94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru