Mobilebet Casino - Pelaajan kotiutus viivästyy ja tiliongelmat jatkuvat.

Hello,

I would like to file a complaint about MobileBet, which has been holding my withdrawal since October 23, 2025, so it has been over a month. The same problem occurred on their sister site, ComeOn, but after many tries my documents were accepted there. The problem was that the documents were not accepted, even though they fully met the requirements.

The same problem exists here, even though I sent them exactly the same documents that were accepted by ComeOn, and they rejected them without any reason. Their live support is AI-based, but it cannot find the reason for the rejection, and there is no live support. I don't understand, I am really tired of this site's suspicious behavior. They reject everything without any feedback, and it is very difficult to contact their real representative.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the documents you sent to the casino for verification? My email address is veronika.f@casino.guru.
• Have you made sure that all your photographs are high quality, the textual information is clearly readable, and that the documents were sent in the correct format?
• Have any of your documents been approved?
• Have you tried submitting different types of documents as your proof of address? If so, which documents did you provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

Only my Driver License photos were approved, anything else additional rejected.

Yes, all details were visible, I sent them different selfies.

Today after I resent the same phots they closed my account and seized/stole 1205€ ( 927€ my own deposit )

Thank you for the updates. Could you please clarify a few points so we can better understand your situation:

• Do you have any evidence that the amount mentioned by MobileBet Casino support actually belongs to a different casino, and not MobileBet?
• Can you provide any screenshots or emails confirming the amount you attempted to withdraw specifically from MobileBet Casino, or from ComeOn Casino?
• Have you contacted ComeOn Casino’s customer support regarding this issue as well?

Kindly forward me all the evidence supporting your case at veronika.f@casino.guru. Thank you for your cooperation.

Unfortulatelly they also closed my account in comeon without any notification but there is an email confirmation of the 1294.44€ withdrawal.

I did not contact comeon since their case has been resolved but as I said it is same managment.

Dear elightful6

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello there,

Thank you elightful6 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Mobilebet Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

As the casino didn't respondI’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the eCOGRA – an alternative dispute resolution service (https://ecogra.org/alternative-dispute-resolution/) and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Malta Gaming Authority itself (https://www.mga.org.mt/player-hub/lodge-a-complaint/). Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter