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Constantly when I play while depositing money everything always works perfectly when it comes time to withdraw everything gets stuck..

Specifically, because in the past, withdrawal amounts (and when I made one of approximately €100, it was made, but for a larger amount it was delayed, resulting in me canceling the withdrawal and not doing it again)

It's not possible when you play once not to get paid because what's the point of playing? Of course in automated messages they are the first ones to always check the account while payments are always made only from there

Συνεχώς όταν παίζω ενώ στην κατάθεση χρημάτων πάντα όλα λειτουργούν τέλεια όταν έρχεστε η ώρα της ανάληψης όλα κολλάνε ..

Συγκεκριμενα επειδή στο παρελθόν τα ποσά ανάληψης ( και που έκανα μια περίπου ποσού 100 € έγινε , αλλά σε μεγαλύτερο ποσό καθυστέρησε με αποτέλεσμα να ακυρώσω την ανάληψη με αποτέλεσμα ν μην το ξανακάνω )

Δεν είναι δυνατόν όταν παίζεις μια φορά να μην πληρωθείς διότι ποιος είναι ο λόγος να παίζεις ; Φυσικά στα αυτοματοποιημένα μηνύματα είναι πρώτοι πάντα ελέγχουν τον λογαριασμό ενώ πάντα οι πληρωμές γίνονται μόνο από εκεί

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Dear Ilias123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks for the reply, I will quote other conversations.

Ευχαριστώ για την απάντηση θα παραθέσω και άλλες συνομιλίες

I'm sending you a snapshot of the bonus and account today so you can be sure.

You are really the only ones who help and thank you.

Σας στέλνω και σήμερα στιγμιοτηπο από μπόνους και λογαριασμό για να είστε σίγουροι

πραγματικά οι μόνοι που βοηθάτε και ευχαριστώ

The screenshots also show that I am correct from the verification part and for any active bonuses just so you know

I will wait until the date you told me.

Τα στιγμιότυπα δείχνουν και ότι είμαι σωστός από το κομμάτι επαλήθευσης και για τυχόν ενεργά μπόνους για να ξέρετε

θα αναμένω μέχρι την ημερομηνία που μου είπατε

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ilias123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla