MilkyWay Casino - Pelaajan voitot on takavarikoitu.

If you use the high roller bonus and increase your balance to approximately €4400 before requesting a withdrawal,

I was asked to verify my identity, so I submitted everything.

However, after a while, my balance was forfeited for violating the terms of service. While the deposited funds were returned, I'm not satisfied with the outcome.

I'd like you to investigate what this means.

ハイローラーボーナスを利用し、残高を約€4400まで増やして出金申請すると、

本人確認を求められたのですべて提出。

しかししばらくすると利用規約違反で残高没収。入金分は返ってきたが納得できない。

どういうことか調べてほしい

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the high roller bonus you activated and played with?
• What games did you play while your bonus was active?
• Could you kindly forward me the email you received from the casino after your winnings were forfeited at veronika.f@casino.guru?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika