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Subject: Seeking assistance – MethSpin confiscated my AUD 8,400.95 winnings

Background

On 2 May 2026 I deposited AUD 100 into my MethSpin account (screenshot shows the deposit completed).

I then played the slot game "The Gold Safe" via MethSpin. My bet size was AUD 40 per spin throughout this session, and I played multiple rounds over several minutes.

As the screenshots show, most spins resulted in small losses, but a few produced legitimate wins. Notably:

At 10:58 AM a spin (ID 138977798552) returned WIN 2,944.00.

At 10:59 AM another spin (ID 138977852737) returned WIN 44.00.

At 11:00 AM a spin (ID 138978076048) returned WIN 3,748.00.

At 11:01 AM a spin (ID 138978312684) returned WIN 1,400.00.

Several other spins generated smaller wins of 32.00, 20.00, 44.00 and 480.00.

All bets were placed manually; the bet amount did not fluctuate and there was no pattern of unusual stake changes or prohibited behaviour.

Withdrawal and forfeiture

After these wins, my balance reached about AUD 8,400.95. I initiated a withdrawal request for the full amount.

Initially, MethSpin support agent Eden told me (in chat) that my withdrawal was being processed.

Minutes later, a different support agent, Claire, overrode Eden’s message and stated that my withdrawal could not be processed. She said the funds were being confiscated because of "suspicious betting."

The account transaction history now shows:

WITHDRAW #16041012627 – AUD 8,400.95 – Rejected – Remark: Suspicious Betting

FORFEITED #16041122931 – –AUD 8,400.95 – Completed – Remark: Suspicious Betting

I have never used bots, scripts or any exploit. I have completed thousands of deposits and withdrawals on this site and have always passed their verification checks.

Request

I am asking this group to help me challenge MethSpin’s decision. The evidence (screenshots of my betting history and of the forfeiture entry) shows that:

I was making consistent, manual bets at AUD 40.

The large wins were rare and random, interspersed with many losing spins.

MethSpin reversed its position on my withdrawal without presenting any proof of wrongdoing.

Any guidance on how to get MethSpin to release my winnings or assistance in escalating this matter to the relevant authorities would be greatly appreciated.

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus?
• Has the casino refunded your initial deposit after your winnings were voided?
• Could you please forward all communication between you and the casino’s customer support regarding the confiscation of your winnings to veronika.f@casino.guru? Kindly include any other evidence that may be relevant to the investigation of your case as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Secrutioner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Secrutioner

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Thank you so much 🙂

Hello there,

Thank you Secrutioner for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask MethSpin Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Secrutioner,

We have repeatedly tried to contact MethSpin Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Kristina