MelBet Casino - Pelaajan tili on suljettu puuttuvan talletuksen vuoksi.

Detailed Description:

​I am reporting a serious issue with Melbet regarding a missing deposit and an unauthorized account block.

​1. The Incident:

On May 4, 2026, at 23:13, I deposited 5,000 THB via Thai QR. The transaction was successful on my bank's end, but the funds never appeared in my casino account.

​2. Support Interaction & Account Closure:

After waiting for over an hour, I contacted Live Support. The agent, "Max," was dismissive and refused to help effectively. While I was waiting for a resolution regarding my missing money, my account was suddenly closed/blocked without my consent. I was forced out of the system, and my login credentials no longer work.

​3. Current Situation:

I have sent multiple emails to license@melbet.com with the payment proof attached, but I am being ignored. The live chat now tells me to wait for an email that never comes. It is unacceptable to block a user's account while they have a pending deposit of 5,000 THB.

​Requested Outcome:

I am looking for either the full reinstatement of my account with the 5,000 THB credited, or a direct refund of my 5,000 THB to my bank account.

​Evidence:

I have the official bank transfer receipt (Thai QR Slip) and screenshots of the vague responses from their support team, which I am ready to provide.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Montree,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra

The casino is using 'Responsible Gaming' as an excuse to keep my deposit. I have provided my ID and bankbook, but they are not refunding my 5,000 THB.

I would like to provide an update regarding my case.

​The casino's License Department finally contacted me and pointed out a discrepancy between the document number in my profile and my official Thai ID. I have responded to them immediately with a clear explanation: During the initial quick registration, I used a non-specific number to protect my personal data privacy while testing the platform.

​However, now that I am undergoing the formal KYC process for my refund, I have provided my actual and official Thai National ID (both sides) along with my Bank Passbook.

​Crucially, the Full Name on my Melbet account matches my ID and my Bank account perfectly. I have resubmitted all these legal documents to the casino and I am currently waiting for them to update my records and process the refund of my 5,000 THB deposit.

​I am fully cooperating with the casino's verification team and I expect them to return my funds now that my identity is clearly proven. I will keep this thread updated as soon as I hear back from them.

It has been over 24 hours since I provided the high-quality, cropped images of my Thai ID and Bankbook as requested by the License Department. I have also explained the discrepancy in my profile regarding the privacy settings. However, I have not received any confirmation or refund status yet. Could the Casino Guru team please check if there is any progress or if the casino needs anything else to finalize the 5,000 THB refund?

Dear Casino Guru Complaints Team,

​I am writing to provide a critical update regarding my dispute with Melbet. The casino has now moved beyond simple stalling and is engaging in active deception and harassment to avoid refunding my 5,000 THB initial deposit.

​Please take note of the following contradictory and fraudulent actions taken by Melbet in the last 24 hours:

​Contradictory Accusations: On Trustpilot, Melbet officially replied claiming my account was blocked due to "Gambling Addiction." However, simultaneously on Telegram, their official admin claimed I was being blocked because I "refused to provide documents." They cannot even keep their lies consistent.

​Abuse of "Responsible Gaming" Policy: As soon as I provided my Official Thai National ID and Bank Passbook (proving my identity beyond doubt), they weaponized the "Responsible Gaming" card to lock my funds. I have never requested self-exclusion. This is a clear attempt to hijack my deposit under the guise of "protection."

​Censorship and Harassment: After I exposed their lies in their official Thai Telegram group, the admin kicked and banned me to prevent other users from seeing the proof of their refusal to refund.

​Refusal of Legal ID: They continue to demand a document based on a minor technical data error from the "One-Click Registration" phase, while explicitly ignoring a Government-issued National ID.

​My Stance:

I am a senior professional, and I will not be intimidated by these amateurish tactics. Under international gambling regulations, if a casino blocks an account for "addiction" or "verification issues," they are legally required to refund the initial deposit to the original source.

​I request Casino Guru to mark this case as "Blacklisted/Fraudulent" if Melbet continues to hold my 5,000 THB. I have attached all screenshots of their conflicting statements.

​I demand my 5,000 THB refund immediately. No more games.

Thank you for your reply and for providing the previous details, Montree.

To proceed with your case, could you please forward me the following documents?

1. screenshot of your transaction history in your casino account
2. communication with your payment provider
3. bank statement starting from the date you made the transaction that has not been credited to your casino account until today

• Additionally, did you at any point explicitly inform the casino that you were experiencing gambling addiction or request self-exclusion/responsible gambling measures?
• Did the casino specifically explain which information from the "One-Click Registration" process did not match your official documents?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Petra,

​Thank you for your ongoing investigation. To keep this thread updated, I would like to summarize the comprehensive evidence I have just forwarded to your email (petra.h@casino.guru) regarding my case (Montree Protha - ID 1593197743):

​Proof of Deposit & Technical Error: I have provided screenshots of the Thai QR (PromptPay) process. Even though the transfer of 5,000.32 THB was successful from my side, the casino's payment page timed out.

​Official Bank Evidence: I have shared my Official May Bank Statement (password-protected) which serves as the final legal proof that the funds were debited from my account and reached the casino's payment gateway.

​Context on "Addiction" Claim: I clarified that my "Yes" response to Agent Max was a result of extreme frustration and a desperate attempt to expedite the recovery of my funds after being told I might wait 6 days for a simple deposit reflection. I explicitly asked the agent not to close my account, but to credit my money, which he ignored by locking me out.

​Registration & Verification: I explained that Melbet accepted my deposits and processed my withdrawals for over 3 months using my "One-Click" profile. It is only now, when a refund is due, that they are using minor data mismatches as an excuse to ignore my Official Thai National ID and Bank Passbook.

​Stalling Tactics: I have documented the "exhaustion policy" Melbet is using—waiting 3 days for every reply and demanding irrelevant documents (like mobile contracts) while ignoring a government-issued ID.

​I have now provided every possible document to prove my identity and the successful transaction. I trust that Casino Guru will see these as conclusive evidence and hold Melbet accountable for withholding my initial deposit.

​Best regards

Dear Montree,

• Could you please confirm whether the refund you are referring to includes only unused or unlost deposited funds?
• Also, do you have any updates regarding your refund since the casino approval?

Thank you in advance for your reply.

Dear Montree,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru