MelBet Casino - Pelaajan talletus on viivästynyt.

Hello,

I would like to file a complaint against MelBet regarding my deposit.

On 22 July 2026, I made a deposit of 1,100 KZT using Kaspi Bank, but the funds were never credited to my MelBet account.

I immediately contacted customer support and provided the payment receipt for the transaction. Instead of resolving the issue, the support team keeps requesting unrelated documents. They asked me to provide:

a receipt for another deposit of 1,000 KZT made on 20 July 2026;

a full PDF bank statement showing previous transactions.

These requests have nothing to do with my missing 1,100 KZT deposit. I believe they are unnecessarily delaying the investigation instead of resolving the issue.

Support informed me that my case was forwarded to the financial department and that I have to wait up to 48 hours, but they continue requesting documents unrelated to the disputed payment.

I have already provided the payment receipt for the missing deposit, and I believe this should be sufficient to investigate the issue.

I kindly ask Casino Guru to assist me in resolving this dispute and ask MelBet to either credit my 1,100 KZT deposit to my account or refund the money if they cannot process the payment.

I can provide screenshots of my conversation with support and the payment receipt as evidence.

Thank you for your assistance.

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Dear Assassin-43227,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

MelBet has now informed me that the previously promised review period has already expired. They stated that my case is still under review, but they are no longer able to provide any estimated timeframe for resolving my deposit issue.

This means there is now no deadline at all, and I am being asked to wait indefinitely despite having already provided all requested payment evidence.

I believe these repeated delays and the lack of any clear timeframe are unfair and unacceptable. I kindly ask Casino Guru to intervene and help resolve this matter as soon as possible.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Assassin-43227,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika