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I've made a successful transfer to the amount and it was deducted from my bank account immediately, but unfortunately it's not credited to my Melbet account till now since 2 days ago, and there's no real support from melbet support team

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Dear Mado1988,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem.

Thank you for providing the screenshots — they are helpful. From what I can see, there is a successful Instapay transfer (e.g. 250 EGP), while another transaction (1,000 EGP) appears as unsuccessful and still "in progress" in the payment query. To better understand what exactly happened and how we can assist you, I would like to clarify a few points:

• What is the total amount that has not been credited to your Melbet account?
• Can you confirm whether the 1,000 EGP transaction was actually deducted from your bank account, or is it only showing as "in progress" on the provider’s side?
• For the 250 EGP transaction, was this amount credited to your casino account or is it also missing?
• Did you use the official deposit method inside your Melbet account, or were you instructed to send the payment to a specific individual/account?
• Could you please provide a full transaction history or bank statement showing the deduction(s)?
• Could you also share your full communication with the casino support, including any ticket numbers or replies?

If it is more convenient for you, you may forward all relevant documents and communication directly to petronela.k@casino.guru.

Based on similar cases, delays with local payment methods can sometimes occur, but it is also important to verify whether the payment was successfully processed on the provider’s side or not.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Mado1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru