MelBet Casino - Pelaajan kotiutusprosessi on viivästynyt.

I used Melbet and after limiting my account, they requested a thousand and one documents of all kinds, and when I finally provided them, they didn't respond, or when I wrote to them again, they asked me to send the same documents.

he usado melbet y despues de limitarme me ah hecho solicitud de mil y un documentos de todo tipo y al suministrarle al final no responden o al escribirles nuevamente me solicitan el envio de los mismos documentos

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MelBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Boston23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru