MelBet Casino - Pelaajan kotiutus viivästyy ja varoja rajoitetaan.

I currently have funds in my account that I am unable to withdraw because the GrabPay method—previously available and used for my deposits—is no longer accessible. I contacted Melbet's support team and was advised to wait 24 hours for the issue to be resolved. However, it has now been well beyond 24 hours, and the withdrawal option is still unavailable.

Despite following up, I have received no resolution or valid explanation. My account is fully verified, I have fulfilled all withdrawal requirements, and there are no wagering issues or violations on my part. Yet I am being denied access to my own funds.

Here are the relevant details:

Amount Withheld: PHP2116.8

Date of Last Contact with Support: May 09,2025

Support Response: Asked to wait 24 hours for GrabPay to become available, which has not happened.

This has caused unnecessary stress and raises serious concerns about Melbet’s handling of customer funds. I respectfully request that your office investigate this matter and compel Melbet to either reinstate GrabPay or provide a functional alternative withdrawal method without further delay

Dear emlgod24,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MelBet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

Could you kindly confirm if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear emlgod24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru