MelBet Casino - Pelaajan kotiutus on viivästynyt.

On June 21st, I submitted a withdrawal request for 248 OMR through an authorized agent approved by Melbet. On June 24th, the agent transferred only 100 OMR to my account. Since then, they have completely ignored my messages and refuse to pay the remaining 148 OMR.

​I have repeatedly contacted Melbet's customer support via live chat and phone calls. It has now been 3 weeks, and the support team is acting completely unprofessionally, refusing to properly investigate or resolve my issue. I request that Melbet looks into this authorized agent's actions and refunds my remaining balance.

My user id melbet:1706084651

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MelBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Would you be able to provide evidence of the payout in the amount of 248 OMR?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience and the information provided.

Has the casino concluded the investigation of your payout? Have they provided you with any update or response since your last post?

Please let me know.

Unfortunately, no, and I am very disappointed with how this case has been handled. The situation is completely clear, and even the casino itself has acknowledged the misconduct of its own agent. However, the remaining balance has still not been credited to either my MelBet account or my bank account.

It has now been an unreasonably long time, despite me providing every document and piece of evidence that was requested. I have fully cooperated throughout the investigation, yet I continue to receive no meaningful resolution. This level of delay is unacceptable and has caused me significant financial stress. I kindly ask you to follow up with the casino once again and help ensure that this matter is resolved as soon as possible.

Thanks for your reply.

• Kindly provide evidence that the payout was in the amount of 248, such as a screenshot from your player's account.
• Kindly provide the communication you received from the casino regarding the missing amount. I went over the details you sent, and this wasn't included despite being requested.

Kindly recognize Casino.Guru is not Melbet support, and at this stage of the complaint, we rely entirely on the information from you to evaluate the situation. Thanks in advance for your cooperation and understanding regarding the matter.

I have once again sent all the relevant evidence, including my bank statement, a video recording of my banking application, the chat with MelBet's agent, the email I received from MelBet, and a screenshot of my 248 OMR withdrawal request from my MelBet account.

MelBet has already acknowledged the misconduct of its own agent. However, despite this, they continue to promise that I will receive my money while taking no actual action to resolve the issue or return the remaining balance.

Today marks exactly 33 days since I submitted all the requested documents to MelBet, and this waiting period is completely unacceptable and far beyond any reasonable timeframe for handling such a case.

A 33-day investigation for a matter where all evidence has already been provided is not a normal delay. It raises serious concerns about the efficiency, transparency, and reliability of MelBet’s support and investigation process.

MelBet has already acknowledged the issue with its own agent, yet after more than a month there is still no clear resolution or proper update. This kind of handling only damages MelBet’s reputation and credibility and creates the impression that customer complaints are not being taken seriously.

I have cooperated fully and provided everything requested from me. However, continuously asking customers to wait for weeks without a clear explanation or solution is not an acceptable standard for a professional and trustworthy platform.

I strongly request that MelBet gives this matter urgent attention and provides a clear final response as soon as possible.

I also sent you a large amount of evidence a long time ago to the email address you provided below, including videos of my chat with the Melbet agent, recordings from my banking app, my bank account statement, and other supporting documents.

tomas@casino.guru

Dear Aryanheydari8835,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Aryanheydari8835

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from MelBet Casino to join this discussion and provide their comments regarding the matter.

Dear MelBet Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Dear Aryanheydari8835 and Munya,

We are glad to assist with the review of this situation.

To proceed with the investigation, could Aryanheydari8835 please confirm the registered email, the payment method used for the withdrawal, and, if available, the support ticket number?

After 42 days of waiting, and after I provided every single document and piece of evidence requested, MelBet has the audacity to tell me that my case has only now been forwarded to the Security Department for review. This is beyond unacceptable. It is shocking, embarrassing, and shows a complete lack of respect for your own customer.

Is a customer's time really worth so little? Forty-two days! How can any company justify making a customer wait for six weeks before even starting a proper investigation? MelBet should be ashamed of treating its users in such an unprofessional and disrespectful manner.

Even if this unprofessional company pays my remaining 148 OMR today, who will compensate me for the six weeks of stress, wasted time, endless follow-ups, frustration, and emotional exhaustion that this case has caused? No customer should ever be forced to go through this.

A reputable company resolves clear cases promptly, especially when the evidence is already complete. Instead, I have received delays, repeated requests for the same documents, and empty promises. This is not the behavior of a trustworthy company.

Your actions have completely destroyed my confidence in MelBet. I sincerely hope no other customer has to experience what I have endured over the past six weeks.

I ask once again for the immediate resolution of this case and the payment of my remaining 148 OMR without any further delay.

MelBet Casino

Kindly take note of the details shared by the player. May you kindly provide an update after your review. Your cooperation and assistance will be greatly appreciated.

Melbet clearly does not care about anything—not the user's time, not their money, and not a single other thing. It is nothing more than a fraudulent, scam website that merely claims to be reputable and international. I have still been waiting for over 6 weeks for my own money. I requested a withdrawal for funds that were in my account, and they failed to pay me. This is the absolute height of unconscionable behavior towards a user

Resetting a 7-day countdown every single time for a message from a scam site like Melbet just means I’m never going to see my money! It has been 3 weeks since my first complaint and message on Casino Guru, and over 6 weeks since my original withdrawal request! HOW ARE SITES LIKE MELBET EVEN ALLOWED TO OPERATE WITH NO ACCOUNTABILITY TO ANYONE OR ANY AUTHORITY?!

Dear Aryanheydari8835,

Thank you for providing the requested information.

According to the information we have received, withdrawal and deposit issues for the Arab region are handled exclusively by the Payments Department. Therefore, we kindly ask you to contact them at processing@ar.melbet.com so that your case can be reviewed.

Please note that, for players from the Arab region, payment-related issues are only processed after the player contacts the Payments Department directly.

I have been sending documents to the exact email address you provided (processing@ar.melbet.com) for more than six weeks, and they keep telling me not to worry about my money.

No investigation on any platform or on any website takes more than six weeks. Melbet, which is one of the most fraudulent and scam websites operating in the betting industry, continues to avoid paying my money even after the misconduct of its own official agent has been established and confirmed by the Financial Team.

This website only treats users well when they lose, but when a user wins and requests a withdrawal, everything completely changes, and it becomes a completely fraudulent website.

Honestly, your responses are becoming laughable.

Let me ask you one simple question: if this were your own money, would you really be this relaxed and indifferent?

Do you even understand what 7 weeks means? Do you understand that waiting 7 weeks for a payment issue to be "reviewed" is completely unacceptable?

No legitimate platform should need 7 weeks just to investigate and resolve a straightforward payment issue. I have provided every document and piece of evidence you requested, yet I keep receiving the same meaningless response: "the investigation is still in progress."

At this point, Melbet is behaving like a fraudulent and scam website that has no respect for its customers, their time, or their money.

Seven weeks is more than enough. I want my money paid immediately.

Registered email address for my Melbet account:

arianheidari11@gmail.com

As you can see, there have been 17 emails exchanged in just one stage of this process, all through the same email address. I have been following up on this withdrawal request since June 21, using this exact same email address.

Unfortunately, after requesting and receiving a large amount of documentation from me, I am now simply being told that I have provided enough documents and that I should just wait and not worry about my money.

I genuinely cannot understand why, when it is completely clear that no payment has been transferred from the website to my account, Melbet is still refusing to pay me my money.

MelBet Casino

Thank you for your prompt response and for the advice provided to the player.

However, it seems that communication has occurred between the player and the relevant department, yet the player has not received their funds. I would greatly appreciate a detailed update regarding the status of the player’s withdrawal request.

Additionally, I would like to emphasize that timely payments contribute positively to the reputation of your brand.

​Since the very first days I submitted my withdrawal request on June 21st, I have been in communication and submitting all requested documents using this exact email address. However, after every 10 days, they stop replying and start sending generic, automated template responses. It is truly astonishing. It is completely clear to MelBet that my money has not been paid, as verifying whether a user has received their funds is not difficult at all. Yet, after more than 50 days, they are still refusing to release my funds. This site is genuinely one of the worst and weakest platforms

As you can see, this is a message from the agent sent just a few days ago. Every 20 days, he sends messages like this to string me along. The official agent of this scam site, MelBet, knows full well that the company will not exert any pressure on him, allowing these official agents to withhold money from users like me with total impunity. MelBet not only refuses to pay its users, but they also play with our nerves. Even if they pay my remaining 148 Omani Rials now, is that really enough? Will they compensate me with any extra amount for this severe delay? Absolutely not. It is always the users who fall into the trap of these seemingly reputable sites.

Aryanheydari8835

Thank you for providing additional evidence of your communication with the casino. This information is quite compelling, and I sincerely hope that the casino will respond appropriately. In the meantime, let us patiently await their update.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Aryanheydari8835,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya