MelBet Casino - Pelaajan kotiutus on viivästynyt.

The problems were not resolved; the withdrawal amount did not arrive, and I contacted a company-approved agent and submitted the request.

ولم يتم حل المشاكل مر لم يصل مبلغ السحب وكان عبر وكيل موثق من الشركة توصلت معهم قدمت الديلك

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how did you come into contact with the agent?
• Have you made any successful payments through this agent before?
• Have you reached out to the casino in relation to this issue?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

The casino didn't resolve the issue. I initially sent them my conversations with the agent, and after verification, it turned out I had the money. They requested a payment method to send it to me, then sent me a fake receipt and asked for a bank statement.I submitted proof of non-receipt of the payment for the second time. They asked me to send them my payment method, which I did. They then sent me a forged receipt for the second time. When I pointed out it was fake, they requested official documentation, which I provided: a bank statement and a recording of a phone call with [the contact person/organization]. The casino supports their payment method, and I'm still suffering because of this agent. The last thing I did was send them proof and ask them to refund the money to my account so I could withdraw it using another payment method. The casino is very negligent in checking whether... Was the payment genuine or fraudulent, and did their agents defraud the players?

Hello max753698,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

I urge you to look into this matter and find a quick solution. I don't want to wait any longer. I wish him a happy holiday and ask you to expedite this process.

Dear max753698,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear max753698,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from MelBet Casino to join this conversation and assist in addressing the complaint.

Dear MelBet Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

I am waiting

Dear max753698,

We are sorry to hear about the situation you described regarding your withdrawal.

Please note that withdrawals processed via agents involve third-party providers, and such cases may require additional verification, especially when issues with the agent are reported.

We understand that you have already been in contact with the support team. Could you please let us know what the last response you received was and how long ago it was?

To avoid creating a duplicate request, we kindly ask you to provide the ticket number or reference number of your request so we can consult your case with the responsible team and provide you with a response.

This is your last response from February 13, 2026, and the matter remains unresolved. I have recordings of everything. I want to inform the website that I received two forged receipts. Furthermore, their agent initially blocked me and told me he wouldn't refund the money and is playing games. Please be advised that I will not hesitate to take legal action against you to resolve this matter. You sent me two forged images, and when I pointed out they were fake, I had to go to great lengths to find proof. I urge you to resolve this issue and ask the website not to prolong it.

I have written above the withdrawal number and my account number, and the proof is in your email. Above this, I've also noted that your fraudulent agent is banned from shipping due to defrauding other people. I don't know where my money is, and you have no proof that it has been transferred. You send it and then stall every week, asking me for a statement. This is unreasonable. You know the money hasn't reached me. I sent you a video from the number while I was calling customer service, and they said the money hadn't arrived. I also recorded the Ana Vodafone app, and the money hasn't arrived. These are fraudulent practices, and I will not be silent until I receive my rights from you. This has gone on for far too long; I have been waiting since February 13, 2026, and the matter has not been resolved.

Dear MelBet Casino,

Could you please comment on the situation? Did you manage to contact the relevant department regarding the player's withdrawal request?

We look forward to your response.

Dear max753698,

Thank you for the information provided.

Although we haven't received the requested ticket number, we are already in contact with the relevant team to review your case.

If necessary, you may be asked to provide additional documents or evidence, such as fraudulent screenshots related to the transaction you mentioned earlier.

Your case is currently under review. We will provide you with an update as soon as we have it.

Dear MelBet Casino,

Thank you for your response and update on the situation.

Please keep us updated and let us know as soon as you have any news regarding the case.

I look forward to your response.

I have all the proof from your email regarding my deposit and withdrawal issues. They sent me two fake receipts, and this proof is from within your email itself. This is fraud and a failure to protect my funds.Regarding this agent, he is suspended due to defrauding other people, and this is due to your negligence in handling our issues. I ask the company to prove that the money has been received, which is impossible because the proof that You've made a mistake, yet you're stalling to avoid compensating me. I've been waiting for months for this matter to be resolved, or I will file a case with the cybercrime unit and report you.