MelBet Casino - Pelaaja väittää, että maksu on viivästynyt.

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Dear ABUSAHIN20,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ABUSAHIN20,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Jean,

​Thank you for taking over my case.

​No, I have not received my withheld funds of 9,303 SAR, and there has been no response or payment from MelBet.

​I kindly ask the Casino Guru team to directly intervene and contact MelBet to resolve this issue.

​Best regards,

ABUSAHIN20

I'm sorry to hear about your negative experience. Please answer the following questions to better understand the issue.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• To have a clear picture of your previous withdrawal attempts, please provide a screenshot of your withdrawal history.
• Could you please advise if you have been informed about any alternative methods to withdraw your winnings?
• Could you please share a screenshot of the payment instructions as they appear when attempting to withdraw in the casino?

Thank you in advance for your reply.