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Was given wrong informations on chat about deposit bonus

Was told to have a RFB and after losing inicial bet the inicial stake was not returned

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To assist you further and to clarify the situation, could you please provide us with the following details:

• What specific information were you provided regarding the deposit bonus?
• Could you please specify which bonus you wanted to receive?
• What was the amount of your initial stake?
• Have you attempted to resolve this issue directly with the casino's customer support?
• Did you play casino games or place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Dear Cerva,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.