Megapari Casino - Pelaajan tilin sulkemispyyntö on ratkaisematon.

A few days ago, I decided to close my account because I don't trust it anymore. I haven’t received a response, and I also can’t withdraw the money in my account.

I need a solution immediately. I want to close my account and have the money in it transferred back to my bank account.

Hace unos días que quiero dar de baja la cuenta por que no me genera confianza. No tengo respuesta y tampoco puedo retirar la plata que esta en la cuenta.

Necesito una solucion ya . Quiero dar de baja mi cuenta y que el dinero que tengo en la cuenta vuelva a mi cuenta bancaria.

Dear abenavidez, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.f@casino.guru. 

Could you also specify why you are unable to withdraw your balance?

Have you made any successful withdrawals from this casino before?

Have you wagered the deposited amount, or have you finished wagering the bonus in case you activated a bonus?

Thank you very much in advance. 

Best regards, 

Veronika

Hello!

We are disheartened to hear about your unsatisfactory experience with us, and we sincerely apologize for any inconvenience caused. Rest assured, our team is diligently investigating your case with the utmost priority, working towards a swift resolution. Your patience is greatly appreciated, and we will ensure to keep you informed of our progress

Dear abenavidez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.