Megapari Casino - Pelaajan tili on suljettu ja voitot ovat jumissa.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Elmehdi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing funds from MegaPari Casino.

To better understand the situation and assist you effectively, could you please provide more information by answering the following questions:

• Can you confirm the exact reason given by the casino for rejecting your passport?
• What specific documents did you register with when creating your account?
• Did you play with bonus money or free spins?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Dear Elmehdi,

Thank you for your reply and for providing additional clarification regarding your case.

At the current stage of the KYC procedure, you were requested to provide a bank card statement for verification purposes. Please send the requested document using the Reply function so the relevant department can continue reviewing your account verification process.

We appreciate your cooperation and patience throughout this procedure.

Kind regards,

Megapari Team

To proceed, please send all the details you mentioned, including the bank statement, to our Security Team at security@megapari.com. This will help us verify the information and determine the best way forward.

Please also keep in mind the following points from our Terms and Conditions:

6.1.1 Accounts

Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet, or electronic payment method.

6.2.7 Deposits and Withdrawals

ATTENTION! Our administration does not recommend making deposits or withdrawing funds using someone else’s electronic wallet. Our Security Team reserves the right to consider such deposits fraudulent and block users’ transactions without prior notification.

Our Security Team is waiting for your documents to review in line with the KYC process.

We appreciate your understanding and patience.

But I want to resolve this issue publicly here because your email account never responds to my messages.

لكن أريد حل المشكلة من هنا أمام العلن لأن حسابكم على إيميل لا يستجيب لرسائلي أبدا

Dear Elmehdi

All KYC-related procedures are handled directly by our Security Team. We have not received the documents requested from you, which are necessary to proceed with the verification.

Please follow the KYC process and submit the requested documents to security@megapari.com. This is the only way for your case to be reviewed and resolved.

We appreciate your understanding and patience as our Security Team works to ensure everything is handled properly.

I've sent everything. If you need anything, I'm ready to send it to you.

لقد أرسلت كل شيء إدا نقصك أي شيء أنا مستعد لأرسله لك

I have sent you the ID number, bank statement, a copy of my wife's passport and my passport, and I am ready to send anything else that is missing.

I request that you resolve my issue publicly so that I can still bet and withdraw funds. Thank you.

لقد ارسلت لكم رقم المعرف و كشف الحساب صورة جواز سفر زوجتي و جوازي و أي شيء ينقص أنا مستعد لإرساله

ارجو منكم حل مشكلتي امام العلن لكن استطيع المراهنة و السحب وشكرا لكم

Please note that all KYC procedures are handled exclusively by our Security Team.

Your case is currently under review, so we kindly ask you to wait for a response from our Security Team. They will contact you directly once the verification is complete.

Thanks both parties for cooperation.

Dear Elmehdi,

Thank you very much for providing all the additional details and documentation regarding your case. I understand this situation is frustrating, especially since you wish to continue using your account and withdraw your funds.

After reviewing the communication between you and the casino, it appears that the issue arose because the deposit was made using a bank account that is not registered under your own name, but under your wife’s name instead. Please understand that most casinos apply very strict anti-money laundering and KYC regulations in such situations.

According to the casino’s Terms and Conditions:

"6.2.7 Deposits and Withdrawals

Our administration does not recommend making deposits or withdrawing funds using someone else’s electronic wallet. Our Security Team reserves the right to consider such deposits fraudulent and block users’ transactions without prior notification."

Additionally, according to our Fair Gambling Codex for Players:

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that casinos usually verify the ownership of payment methods during the withdrawal/KYC stage rather than during the deposit itself. Therefore, it is ultimately the player’s responsibility to ensure that only payment methods registered in their own name are used.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Hello Support Team,

Thank you for your reply and for explaining the situation.

I understand the issue is that the deposit was made from my partner’s bank account, not mine. I want to clarify that we live together and both use the same account for deposits and withdrawals. This has been my usual method on your casino and I have successfully withdrawn to this account before.

I have no problem if you refund the money back to the same bank account I deposited from. Please proceed with the refund to that account.

I’m happy to verify my identity and provide any documents you need to confirm my account ownership. However, I don’t have a marriage certificate as we are not officially married yet.

Please let me know if you can process the refund to the original account.

Thank you for your help.

Best regards, 

Hello Support Team,

Thank you for your clarification.

I agree with your policy. To resolve this, please:

 1. Refund the funds to my partner’s bank account that was used for the deposit. 

 2. Reactivate my account so I can use it again.

Going forward, I will only deposit and withdraw using a bank account registered in my own name. I understand that using third-party payment methods is not allowed.

Please confirm once the refund has been processed and my account is active again. I’m ready to verify my identity if needed.

Thank you for your help.

I need a solution, please. Just unblock my account and return the money to the same account. I will bet the deposits from my bank account in the name of

Please help me. I've been betting for over a year and have lost a lot of money, but I've also won some. Please help me.

انا أريد حل أرجوكم فقط فك حضر الحساب و ارجاع الأمواك على نفس الحساب أنا سأراهن بالإيداعات من حسابي البنكي بإسم

ارجو مساعدتي من فضلكم أنا أراهن مند اكتر من سنة و خسرت الكتير من الأوال كما ربحت ايضا ارجوكم

Dear Elmehdi,

According to the information from our team, the bank statement you provided is not suitable for verification. To continue the review, please send a correct and official bank statement to our Security Department.

Once the correct document is received, our team will be able to review your case further.

Thank you for your understanding and cooperation.

Dear Elmehdi,

According to the information provided by the casino, the bank statement you submitted was not considered suitable for verification purposes, and they requested a correct and official bank statement in order to continue reviewing your case.

Could you please confirm whether you have already provided the requested documents to the casino? Also, are there any new updates regarding your verification or withdrawal request?

Thank you in advance for your reply.

Dear Elmehdi,

The document you provided not suitable for verification. This has also been explained to you by our Security Department.

To continue the review, please provide the original official bank statement requested by the Security Department. The document must be suitable for verification and must contain the required information in its original format.

Without the correct original document, further verification cannot be completed under Megapari KYC procedures.

Thank you for your understanding and cooperation.

Thank you both for your responses.

• Dear Elmehdi, could you please clarify why exactly the provided documents were not accepted for verification?
• Additionally, could you please confirm whether the casino explicitly agreed to issue a refund despite the fact that the deposits were made using the player’s wife’s bank account, allegedly with her consent?

Thank you in advance for the clarification.

Dear Elmehdi

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear player,

My name is Mirka, and I will be assisting you in solving this case.

Can you please forward me the bank statement, you sent to the casino to miroslava.d@casino.guru for review? Have you received any specific reason for rejection of the document form the casino? Please also forward me any new communication with the casino about the issue.

Thank you for your cooperation.