Megapari Casino - Pelaajan talletuspyyntö on viivästynyt.

There has been no response from support regarding the deposit; every message says your request is with specialists working on it.

لا يوجد اي رد من الدعم بشأن الإيداع كل رساله يقول طلبك لدى المختصون يعملون عليه

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear safaa,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing with your deposit.

To help me better understand the situation, could you please clarify the following:

• What was the exact amount of the deposit you made to the casino?
• Could you please confirm whether the deposit has still not been credited to your casino account?
• When exactly did you make the deposit, and which payment method did you use?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

The amount is 7200 Egyptian pounds.

No, it hasn't been added yet.

The date is the 23rd of this month at 9:14 PM, and the method is Etisalat Cash.

المبلغ 7200 جنيه مصري

لا لم يتم اضافته بعد

يوم 23 هذا الشهر الساعه 9:14مساء و الطريقه هيا إتصالات كاش

Thank you for bringing this case to our attention.

We have forwarded the information to the relevant department for a detailed review. Our team is currently checking the transaction details and the provided payment information.

We will provide an update as soon as we receive feedback from the responsible team.

Thank you for your patience and cooperation.

To continue reviewing your deposit case, we kindly ask you to provide a video recording of the call you made with Etisalat Cash wallet support.

Please make sure that the recording clearly shows the wallet support representative confirming the transaction details, including:

1. The phone/account number from which the funds were sent;
2. The phone/account number to which the funds were sent;
3. The date and time of the transaction;
4. The transaction amount (7,200 EGP).

Once this recording is provided, our relevant team will be able to continue reviewing the transaction and proceed with the investigation.

Thank you for your cooperation and understanding.

Dear safaa,

Could you please respond to the casino's request and provide the requested information if you wish to proceed with the investigation of your missing deposit?

The casino has requested a video recording of your call with Etisalat Cash support in order to continue reviewing the transaction.

Please let us know once you have provided the requested evidence to the casino.

Thank you very much for your cooperation.

Karla M.

Dear safaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear safaa,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla