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I've been complaining to customer service for over 82 hours about a 13,000 peso deposit request, and they still haven't deposited my chips. Every time I log in, they give me the same response: to call back in 24 hours. The truth is, when you request a deposit, it's because you want to play right then, not when they want. I sent the receipts and so on. I feel like they're pulling my leg. Every time I call, they reply with the same copied and pasted text, and they don't solve anything.

Hace más de 82 hs que me vengo quejando en atención al cliente por un depósito de 13 mil pesos que solicite y aún no depositan mis fichas. Cada vez que inicio el chat, me responden lo mismo, que vuelva a comunicarme en 24 hs. La verdad cuando uno solicita un depósito, es por qué quiere jugar en ese momento, no cuando ellos quieran, envié los comprobantes y demás. Siento q me están tomando el pelo, cada vez q me comunico y me responden con el mismo texto copiado y pegado y no me solucionan nada

Dear lopezdeby1405,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Could you please forward the payment receipt and any relevant communication to tomas@casino.guru?
• Could you please share a screenshot from your deposit history found in your player's profile with the status of the transaction visible?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear Casino Guru Team,

We confirm that the funds were processed on April 16, 2025, at 09:17:52 GMT+3.

Dear  lopezdeby1405,

Could you kindly confirm that you have received the payment?

Dear lopezdeby1405,

Kindly let us know whether your deposit has been credited. I'll await your confirmation.

Dear lopezdeby1405,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru