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Hello, good afternoon. I made a deposit via bank transfer on August 19, 2026, and it hasn't been credited to my game account. This is the second time this year I've had this problem. I already filed a complaint about the same issue, which was resolved, but it's the same thing. I send you the proof of payment, you respond with a bot, and you don't solve anything. Last time it took a month and a half. I sent you the proof of payment. Thank you, I hope for a prompt response.

Hola buenas tardes deposite vía transferencia bancaria el 19/08/2026 y no se acredito en mi cuenta de juego ya es segunda ves en el año que tengo este problema ya había puesto uba queja por el mismo tema que se resolvió pero es lo mismo les mando los comprobantes me responden bot y no solucionan nada la otra ves se demoraron 1 mes y medio les envié el comprobante gracias espero una pronta respuesta

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila