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It's impossible to withdraw my money. I've been trying for about four months now without success. When I try to submit a withdrawal request, I don't receive a code via SMS. Support refuses to help me.

Es ist unmöglich mein Geld auszuzahlen. Ich probiere es nun schon seit ca. 4 Monaten, ohne Erfolg. Wenn ich versuche einen Auszahlungsantrag zu erstellen, bekomme ich keinen Code per SMS zugesandt. Support weigert sich mir zu helfen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila