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I am Nuzhat Pe****n

I am Nuzhat Pe****n, a 3 year old client of Megapri Casino. I have already submitted my National ID card (Aadhar Card) to the Megapri security team. And also, send the Pan Card to the Megapri security team, but they haven't confirmed whether my ID has been verified or not yet.Earlier I said that regarding complain id 132693, I am a verified client, but it's from my side. Because I sent Megapari all the necessary documents, but they haven't responded to my email.But I don't know if Megapri verified my account or not. I already uploaded the nation ID card to their app and sent it through email.And when I wanted to ask Casino Guru to verify my KYC with Megapri, you guys closed my complaint.And in complaint number 132693, you said you are a verified client, and I am also not denying that I am a verified client. I have sent all the necessary documents to Megapri, but I have assured them that I am a verified client from my side . However, Megapri has not responded yet even after sending documents so I don't know whether I am verified form Megapri side or not .I require your assistance in asking them. My complaint was closed and you requested that I revert to complaint id 132693. And I mentioned the same things, but they still couldn't reopen it.I require your assistance in requesting Megapri's request that I send all the documents, including the Pan Card and other cards, and also upload them to their app.But they not clearly said whether I am verified or not as per my side I fulfill everything to call myself verified client please help me to ask Megapri side

Player I'd:- 468975***

Date of experience

Dear nuzhatperween706,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Megapari Casino and apologize for the misunderstanding regarding your verification being completed.

Could you please specify when exactly you submitted your documents for verification?

When was the last time you communicated with customer support about the status of your KYC verification?

Are you able to log into your casino account at Megapari?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Respected Veronika, I hope you are doing well.I contacted Megapri KYC security department on April 18, 2024 and sent my Aadhar card. I also uploaded the same Aadhar card to their document uploading portal in their app.I also sent it to their Telegram support team, but they are not clearly stating whether my account is fully verified or not, even though I have completed all the steps.I am attaching the date on which I contacted them.I attached the documents on April 18th and I asked for my KYC status through the live chat portal several times, but they couldn't answer me properly.

I also contacted them just now, but they weren't responding properly. Please ask them if my account has been verified after sending complete national ID proof like Aadhaar card.

Look Veronika what I am asking to their telegram support team and what they are responding it's very pathetic behaviour of Megapri that's why I came here to ask you to help me

These valid aur appropriate documents of proof of government of India I uploaded it's national I'd proof

Thank you for your replies.

Could you please confirm if your only issue is related to knowing whether your KYC verification has been successfully completed?

What is the current balance in your casino account?

Are you able to log into your casino account? If so, when was the last time you accessed it?

Yes, respected Veronika. My issue is only related to KYC verification. Even after sending all the documents, Megapari hasn't confirmed my KYC status.Even earlier, in April, my Megapri app showed a notification saying to upload an Aadhar card or address proof, which is a national ID card. I successfully completed it, but Megapri hasn't confirmed anything about it either.I just requested to ask Megapri if my KYC has been verified or not because I sent all the documents but they are not responding to me. The current balance is Indian national rupees of 2600 and yes I am able to use it and I accessed today at Indian time 5:00 PM on Friday 2024 but still I wanted to know what is the status of my kyc because I uploaded the documents in the app and send it to their mailing security department KYC team but they haven't confirmed yet about my kyc will completed successfully or not

My request is for you to ask Megapri about my KYC and whether they have verified the documents that I sent for KYC purposes in April 2024.Because they are not responding, I hope they respond to you.

I attached casino balance section

Dear Nuzhat,

First of all, we would like to express our sincere gratitude for being with us for the past 3 years. This means a lot to us, and we truly appreciate your trust.

According to the Megapari rules, players have the option to continue using their account without verification. However, in case of any concerns or suspicions, our security team may request account verification.

At this time, since the security team has not previously requested verification of your account, they do not see your messages and cannot assist with the verification process. Since verification is not currently required, we are pleased to know that you are following our rules, and therefore, we are not requesting verification of your account.

If you have any further questions or need assistance, please don’t hesitate to reach out to us. We are always happy to help!

As a respected representative of Megapri, I saw an option in my Megapri app in April that asked me to upload my national ID card, Aadhar Card.And I successfully uploaded it. I also sent the Aadhar card to your security team, Telegram support team, and Megapri chat support team and also email support team .And I know you guys don't need any verification related to my account, but I still uploaded it to your app and it was showing. I sent it to your email team.

I attached the email details please look into it

Dear nuzhatperween706,

As explained by the casino representative, you have not yet been asked to verify your account. Please note that many online casinos typically require identity verification only when a withdrawal request is submitted. Since there are no pending withdrawal requests on your account, you can continue playing without completing the verification process for now.

Rest assured, if your documents are valid and accurate, you should have no issues passing the KYC verification when required. However, as no action is currently needed, we regret that there is nothing further we can assist you with at this time.

This complaint will now be closed. Thank you for your understanding.

Best regards,

Veronika