Mega Dice Casino - Pelaajan kotiutus on viivästynyt.

May 23, 2025 Matic (Polygon) with 5388 units worth $ 1200. After exactly 53 hours, my wallet was not deposited, and whatever I call support, they say that updates are not rational at all. 

What should I do?

Dear Rimakk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

I have scheduled a follow-up for 12 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi good time

Unfortunately, a few hours ago, my harvest was rejected and I contacted the support, and I didn't get the right answer and again I had it exactly as before, please handle it sooner. I really need my deposit.

Thanks.

Dear Rimakk,

Thank you for your message. I apologize for the delayed response. I was on sick leave and unable to reply.

• By saying your harvest was rejected, did you mean your withdrawal was canceled, please?
• Have you successfully passed the KYC verification process, please?
• Have you ever had any successful withdrawals at this casino, please?

Looking forward to your reply,

Katarina

Dear Rimakk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru