me88 Casino - Pelaajan tili on suljettu kotiutusyrityksen jälkeen.

Hello

I was member in me88 since 08.05.2026, I deposited RM 8,530 and today I wanted withdraw ~RM 16000/3975USDT

Few minutes later after the request I was logged out and my account become unavailable to login.

I asked support and they told me that my account is banned due abnormal activity but they don't want to provide any detailed explanation on this.

I was offered refund of my deposit only.

This is pure scam, I did not use any prohibited methods/software etc etc. I was playing sports and slots, I did not use their bonuses.

I feel really scammed and disaapointed, I accumulated my winnings over 2 months and at the end they tell me everything is voided for some shady reason. When I asked where is the rule I violated in their ToS they told me I should read it and avoid to pointing out to it, because there is no such rule.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?
• Could you please forward any additional communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello

Yes my account was fully verified.

No, I accessed it only from my internet from Malaysia and nobody else used it except myself. Nobody in my household played in me88.

I don't have anything else to include, I did not save the conversation with customer service.

Hello tourb1llon,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear tourb1llon,

I am sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible. Now I would like to invite a me88 Casino representative to join this conversation and participate in resolving this complaint.

Dear me88 Casino, could you please state why the player's account got blocked? Could you please provide us with the evidence? You can put the statement here and paste the evidence here or send it to my email address jana.k@casino.guru. Thank you in advance for providing the information.

Kind regards, Jana

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear tourb1llon,

I hope this message finds you well. I wanted to update you regarding our attempts to contact the casino, which have unfortunately not yielded any results thus far. I understand how frustrating this situation can be, and it is disheartening that we cannot make further progress without their cooperation. Therefore, I will categorize your complaint as "unresolved" in our system. I realize this may not be an ideal solution for you, but sometimes a decrease in their rating due to unresolved complaints can prompt the casino to take action. Should they choose to respond, we will reopen the complaint and notify you via email.

In the meantime, I highly recommend reaching out to the Curacao Gaming Authority at complaints@cga.cw to submit your complaint. They have additional resources and tools that may assist players more effectively. If you require any assistance with this process or would like to share how they respond after you reach out, please feel free to contact me at jana.k@casino.guru. I sincerely apologize for not being able to offer more help at this time.

Best regards,

Jana