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I have on 2.03. requested a payment of 1000.-€. This was also confirmed by email with the note that the processing takes 7-14 days. After the 14 days, I asked by email and was told that I had to calculate working days. I asked about the time regularly once a week and I got the feeling that I was being fobbed off with excuses that seemed to be copied.

Last week I even showed the link from Guru to the person I was chatting with...it was kind of ignored.

Just the usual excuses today.

Thank God I saved everything from the beginning out of mistrust.

I'm wondering if someone can help me get my money or if I have to forget about this (for me) wealth?😭

Ich habe am 2.03. eine Auszahlung in Höhe von 1000.-€ beantragt. Diese wurde auch per Mail bestätigt mit der Anmerkung, das die Bearbeitung 7-14 Tage dauert. Nach den 14 Tagen fragte ich per Mail nach und bekam geschrieben, das ich Arbeitstage rechnen müsse. Nach der Zeit fragte ich regelmäßig einmal die Woche nach und ich bekam das Gefühl, mit Ausreden die sich wie kopiert glichen, abgespeist wurde.

Letzte Woche hielt ich dem Gesprächspartner aus dem Chat sogar den Link von Guru vor… der wurde irgendwie ignoriert.

Heute wieder nur die üblichen Ausreden.

ich habe Gott sei Dank von Beginn an aus Misstrauen alles gespeichert.

Ich frage mich, ob mir da jemand helfen kann, mein Geld zu bekommen, oder ob ich diesen (für mich) Reichtum vergessen muss?😭

Hello Bluesundevil66,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first ever withdrawal request in the casino? What payment method did you use to withdraw? Did you use any bonus money to accumulate your balance?

Looking forward to your answer.

Regards,

Nick

Good morning 🙋‍♀️ I look forward to hearing from you so soon!

Regarding the questions: I have chosen payment to my bank. There is only bank transfer or bitcoins.

I used the bonus back then and observed and implemented all the regulations!

Best regards

Rena

Guten Morgen🙋‍♀️ Ich freue mich so schnell von euch zu hören!

zu den Fragen: Ich habe die Auszahlung an meine Bank gewählt. Es gibt nur den Banktransfer oder Bitcoins.

Ich habe damals den Bonus genutzt und alle Vorschriften beachtet und umgesetzt!

liebe Grüße

Rena

Dear Bluesundevil66,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Then all I have to do is thank you first and keep checking on them myself, hoping that something might come after all 🤷‍♀️

I'll write to you when I've achieved something...but THEY don't see any more money from me, that's for sure!

Best regards

Rena

Dann bleibt mir nur, euch erst mal zu danken und denen selbst weiter auf den Zeiger zu gehen, in der Hoffnung das vielleicht doch noch was kommt🤷‍♀️

Ich werde euch schreiben, wenn ich vielleicht doch was erreicht habe…aber Geld sehen DIE von mir keins mehr, das steht fest!

liebe Grüße

Rena