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Unfortunately, the casino has been spamming me with rubbish advertising almost every day for more than half a year.

By now it should be well known that the slots there are fake etc.

But all this doesn't interest me, when I asked him to stop trying to advertise, the live chat answered "Yes, no problem".

More emails come every day

I ask for help if possible

Leider spammt mich das Casino seit über einem halben Jahr fast täglich mit Müllwerbung voll.

Mittlerweile sollte hinreichend bekannt sein, dass die Slots dort fake sind etc.

All dies interessiert mich aber nicht, auf Bitte um Unterlassung der Werbeversuche wurde im Livechat mit "Ja kein Problem" geantwortet.

Jeden Tag kommen weitere E-Mails

Ich bitte um Hilfe, falls möglich

Dear rexor97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you explain if you tried redirecting the email messages to spam using the email inbox service or similar services? Do the messages you receive offer the option to unsubscribe from the mailing list?

Meanwhile, please understand, that we can’t penalize the casino for sending you undesired messages.

Thank you in advance for your reply.

Best regards,

Tomas

Hello Tomas,

in the mails there is a "unsubscribe" button, if you do this, you will continue to receive mails the next day as usual.

The live chat/e-mail does not get an answer or in the live chat it is confirmed again and again that it has been removed.

Hallo Tomas,

in den Mails gibt es einen "Abmelden" Button, wenn man dies tut, bekommt man wie gewohnt am nächsten Tag weiter Mails.

Der Livechat/per E-Mail bekommt man keine Antwort bzw. im Livechat wird immer wieder bestätigt, dass man es rausgenommen habe.

I understand your frustration, rexor97.

I’d like to emphasize that we received many complaints about this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a "No Reaction Policy" approach to all our attempts to negotiate any kind of issues. 

I would like to suggest using a specialized service that automatically redirects messages to spam. Alternatively, some email providers allow you to flag messages as spam which automatically redirects messages to the spam folder. Also, consider blocking the sender of the messages in the email client as well.

Let me know if that helps. I'll look forward to your reply.

Dear rexor97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, unfortunately this doesn't really help me 😀

The site spams daily with its fake offers, but I thank you for the trouble.

Ticket can then go to 🙂

Hallo, leider hilft mir das nicht wirklich 😀

Die Seite spammt täglich mit ihren Fakeangeboten, ich bedanke mich dennoch für die Mühe.

Ticket kann dann zu 🙂

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino in the future. We are here to help.