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Hello, I have a request: can you help me? I have a problem with a game.

I created an account at Cleobetra Casino 2026 and tried several times to close my account via self-exclusion, but they didn't respond. Then I sent an email stating that I would involve lawyers if I didn't get my money.

Then they closed my account out of fear.

Within a very short time, I deposited 1480 euros and lost everything. I tried several times to close my account permanently via self-exclusion, but they didn't respond. Last email was on June 19th.

Could you help me get my lost money back? I'm not getting any response from the casino anymore. They're not replying to my emails at all.

Hallo ich habe eine bitte können sie mir helfen ich habe ein spielproblem

ich habe bei cleobetra casino 2026 ein konto erstellt habe mehrmals versucht mein konto per selbstauschuss zu schliessen nicht reagiert dan habe ich per email gesendet das ich anwälte einschalte wenn ich nicht mein geld nicht bekomme

werde dan haben sie mein konto geschlossen aus angst

innerhalb kurzeste zeit habe 1480 euro eingezahlt und alles verloren ich habe mehrmal versucht mein konton per selbstauschuss endgültig zu schliesen haben sie nicht reagiert leztze email am 19.6

Könnten sie mir helfen mein verloren geld zu bekommen ob ich bekomme keine antwort mehr von den casino ? Null beantwortungs meine emails

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Dear Diana24;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

• Have you informed the casino of your gambling issues at any point before depositing and playing?
• Was your account closed after you informed the casino of your gambling issues?
• Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas

Yes, they are aware of it; I have sent several emails, no response.

After I threatened legal action, my account was closed and I received no further response.

Ja ist ihnen bekannt habe mehrere emails gesendet keine reaktion

mnachdwm ich mit rechtliche schritte gedroht habe wurde mein konto geschlossen habe keine antwort mehr erhalten