Malina Casino - Pelaajan kotiutus on viivästynyt ja tiliä tarkistetaan.

Hello dear Casino Guru Team!

Unfortunately, I'm having a problem with the casino mentioned above; they've been refusing my withdrawal for several weeks now. I can no longer log into my account either, as it says it's being reviewed. When I contacted customer support, they only told me to try a different browser or clear my cookies and cache, which of course didn't work. I think they're deliberately trying to withhold my withdrawal, and therefore I'd like to file a complaint.

I ask for your support.

Best regards,

David S.

Hallo liebes Casino Guru Team!

Leider habe ich mit oben angeführten Casino das Problem, dass sie mir seit mehreren Wochen schon meine Auszahlung verweigern. Leider kann ich mich nun auch nicht mehr in mein Konto einloggen, da steht, dass mein Konto überprüft wird. Auf Anfrage an den Kunden Support erhalte ich nur die Rückmeldung, dass ich einen anderen Browser versuchen soll oder Cookies bzw. Cache entleeren soll, was aber natürlich nicht funktioniert hat. Ich denke, dass hier absichtlich versucht wird meine Auszahlung zu verweigern und daher möchte ich eine Beschwerde einreichen.

Ich bitte um eure Unterstützung.

Liebe Grüße,

David S.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Did you accumulate your winnings with or without a bonus?

What types of games did you play to achieve the winnings you've been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika