Malina Casino - Pelaajan kotiutus on viivästynyt.

Good afternoon.

I made a withdrawal from this casino on 20.03.2026 and I still haven't received the amount in my bank account. My account is validated and I have always withdrawn from this casino without any problems. The amount was won normally without access to bonuses. My account is validated and I always make deposits by mbway and withdrawals by bank transfer.

Can you help?

Thank you

Boa tarde.

Fiz um levantamento neste casino no passado dia 20.03.2026 e ainda não recebi o valor na conta bancária. Tenho a conta validada e sempre levantei sem problemas nenhuns neste casino. O valor foi ganho normalmente sem acesso a bónus. Tenho a conta validada e faço sempre depósitos por mbway e levantamentos por transferência bancária.

Podem ajudar?

Obrigado

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Dear Knotz12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Good afternoon.

It's been resolved.

Thank you

Boa tarde.

Já está resolvido.

Obrigado

Dear Knotz12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru